Akilah Robertson

Haltom City,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Customer Service Representative

Spectrum

Waco, TX

09.2023 - 11.2025

Provided exceptional customer service to ensure customer satisfaction.
Developed strong relationships with customers by providing personalized assistance and support.
Provided accurate information about products and services to customers.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained a high level of professionalism when dealing with difficult customers.
Answered customer inquiries and provided accurate information regarding products and services.
Developed positive relationships with customers through friendly interactions.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Picker Packer

Amazon

Fort Worth, TX

03.2023 - 08.2023

Stocked shelves with incoming merchandise as needed.
Verified accuracy of picked items by comparing them against pick list.
Inspected and verified shipments for accuracy and quality assurance.
Labeled packages accurately with destination addresses for shipping purposes.
Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
Weighed packages to ensure they met shipping weight requirements.
Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.

Education

High School - undefined

North Crowley High School