Akilah Goodwyn
Courtland,VA
Summary
As a dedicated customer service professional, I excel in addressing customer concerns, providing support, and resolving issues to ensure customer satisfaction. My strong computer skills, familiarity with Microsoft Office applications, and exceptional communication abilities enable me to effectively assist customers and maintain accurate documentation.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA, Remote
Courtland, Virginia
02.2021 - 05.2024
- Assisted customers with issues and concerns related to the use of products and services.
- Documented call-related information for auditing and reporting purposes.
- Maintained and updated customer information as necessary.
- Upsold current customers on new or enhanced services.
Customer Support Specialist
Alorica, Remote
Courtland, VA
04.2018 - 01.2021
- Provided comprehensive support to customers experiencing issues with products and services.
- Accurately documented all call-related information for auditing and reporting purposes.
- Updated and maintained customer information in the system.
- Promoted and upsold additional services to existing customers.
Education
Certification Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL08-2023
High School Diploma -
Franklin High School
Franklin, VA06-2017
Skills
- Customer service experience
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening and comprehension skills
- Professional and courteous demeanor
- Customer-oriented approach
Timeline
Customer Service Representative
Teleperformance USA, Remote
02.2021 - 05.2024
Customer Support Specialist
Alorica, Remote
04.2018 - 01.2021
Certification Diploma - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Franklin High School
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