Akile Phakos
Springfield,MA
Summary
Friendly and reliable (Cashier) offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Cashier] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service and team player.
Overview
2
2
years of professional experience
Work History
Cashier
Big Y
07.2023 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Big Y Express
07.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Amherst Regional Highschool
21 Mattoon St Amherst06.2023
Skills
- Drawer Balancing
- Cash Handling
- Cash Register Operation
- ID Verification
- Customer Service
- Customer Assistance
- Issue Resolution
- Babysitting certified
Additional Information
I am currently an undergraduate student at Westfield State working for a BA degree in political science. I will also be committing to Air National Guard in order to learn disciplinary skills and have a opportunity to do good.
Timeline
Cashier
Big Y
07.2023 - Current
Cashier
Big Y Express
07.2022 - 06.2023
High School Diploma -
Amherst Regional Highschool