Hi, I’m
Akili Noel
Anchorage,AK
Summary
Versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Overview
12
year of professional experience
Work History
Nancy’s Kinsman , OH
Server
2007 - 2008 (1 education.year_Label)
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept register accurate through correct billing, payment processing and cash management practices.
Marathon Kinsman , OH
Cashier
2006 - 2008 (2 education.years_Label)
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Logan’s Roadhouse Fayetteville, NC
Server/Hostess
01.2016 - 07.2017
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
McDonald’s Cortland, Ohio
Cashier
2005 - 2007 (2 education.years_Label)
Job overview
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
Shiflet’sJefferson, Ohio
Cashier
2004 - 2008 (4 education.years_Label)
Job overview
- Collected and authorized payments of guests.
- Prepared food and ice-cream for guests.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Kent State UniversityKent, OH
B.A. Of Education from Early Childhood Education
01.2015
Skills
- Customer Service and Rapport
- Warm and Friendly
- Transactions and Cash Handling
- Conflict and Complaint Resolution
Timeline
Server/Hostess
Logan’s Roadhouse
01.2016 - 07.2017
Kent State University
B.A. Of Education from Early Childhood Education
Server
Nancy’s
2007 - 2008 (1 education.year_Label)
Cashier
Marathon
2006 - 2008 (2 education.years_Label)
Cashier
McDonald’s
2005 - 2007 (2 education.years_Label)
Cashier
Shiflet’s
2004 - 2008 (4 education.years_Label)
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