Akime Bufkin
Chicago,IL
Summary
Dynamic professional with a proven track record at At Your Service Staffing, excelling in operating switchboards and delivering exceptional customer service. Recognized for enhancing productivity through effective communication and dependability. Adept at managing high-stress situations while ensuring accurate information flow, showcasing strong telephone etiquette and quick-learning abilities.
Overview
7
7
years of professional experience
Work History
Switchboard Operator
At Your Service Staffing
02.2023 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Violations Specialist
Wheels
03.2022 - 08.2022
- Improved compliance rates by thoroughly reviewing and analyzing violation reports.
- Collaborated with enforcement agencies to ensure timely resolution of cases, promoting public safety.
- Conducted thorough investigations of alleged violations, ensuring accuracy and fairness in the enforcement process.
Data Entry /Dispatcher
Life Fitness
09.2018 - 03.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
GED -
Department of Education
Chicago, IL06-1999
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
Timeline
Switchboard Operator
At Your Service Staffing
02.2023 - Current
Violations Specialist
Wheels
03.2022 - 08.2022
Data Entry /Dispatcher
Life Fitness
09.2018 - 03.2019
GED -
Department of Education
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