Summary
Overview
Work History
Education
Skills
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Akime Bufkin

Chicago,IL

Summary

Dynamic professional with a proven track record at At Your Service Staffing, delivers exceptional customer service. Recognized for enhancing productivity through effective communication and dependability. Adept at managing high-stress situations while ensuring accurate information flow, showcasing strong telephone etiquette and quick-learning abilities. Developed exceptional communication and organizational skills in fast-paced, customer-oriented environment. Demonstrates ability to manage multiple tasks efficiently while ensuring high-quality service. Looking to transition into new field where these transferable skills can add value and drive positive results.

Overview

7
7
years of professional experience

Work History

Switchboard Operator

At Your Service Staffing
02.2023 - Current
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Violations Specialist

Wheels
03.2022 - 08.2022
  • Improved compliance rates by thoroughly reviewing and analyzing violation reports.
  • Collaborated with enforcement agencies to ensure timely resolution of cases, promoting public safety.
  • Conducted thorough investigations of alleged violations, ensuring accuracy and fairness in the enforcement process.

Data Entry /Dispatcher

Life Fitness
09.2018 - 03.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

GED -

Department of Education
Chicago, IL
06-1999

Skills

  • Quick-learning
  • Telephone operations
  • Dependability
  • Flexibility
  • Strong telephone etiquette

Empathy and patience

Appointment setting

Active Listening

Excellent communication

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Akime Bufkin