Laura Gates
Grand Forks ,ND
Summary
Proven quick-learner and dependable team player, excelled at Altru Health System by significantly reducing hold times and enhancing customer satisfaction. Demonstrated flexibility and strong memory in fast-paced environments, effectively managing customer transactions and inquiries at Lowe's. Skilled in task delegation and assertiveness, contributing to positive workplace culture and customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Switchboard Operator
Altru Health System
07.2023 - Current
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
Cashier
Lowe's
06.2022 - 06.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Aviation Studies
University of North Dakota
Grand Forks, ND08-2024
Skills
- Quick-learning
- Dependability
- Flexibility
- Answering questions
- Task delegation
- Assertiveness
- Strong memory
Certification
- First-Class Medical Certificate - Federal Aviation Administration (FAA).
- Multi-Engine Land (MEL) Class Rating - Federal Aviation Administration (FAA).
- Instrument Rating (IR) - Federal Aviation Administration (FAA).
Timeline
Switchboard Operator
Altru Health System
07.2023 - Current
Cashier
Lowe's
06.2022 - 06.2023
- First-Class Medical Certificate - Federal Aviation Administration (FAA).
- Multi-Engine Land (MEL) Class Rating - Federal Aviation Administration (FAA).
- Instrument Rating (IR) - Federal Aviation Administration (FAA).
Bachelor of Science - Aviation Studies
University of North Dakota
Similar Profiles
Colleen RoederColleen Roeder
RN Clinic Office Nurse / IV Resource Nurse at Altru Health SystemRN Clinic Office Nurse / IV Resource Nurse at Altru Health System
Lindsey NelsonLindsey Nelson
Switchboard Operator at Altru Health SystemSwitchboard Operator at Altru Health System
Cindy StromCindy Strom
Clinic Nursing Supervisor at Altru Health SystemClinic Nursing Supervisor at Altru Health System