Diane Hampton-Evans
Milwaukee
Summary
Dependable switchboard operator skilled in managing high call volumes and ensuring effective call routing. Committed to enhancing customer satisfaction through strong telephone etiquette and efficient communication.
Overview
13
13
years of professional experience
Work History
Switchboard Operator
Ascension
Glendale, WI
12.2022 - Current
- Operated multi-line phone system to manage high call volume efficiently.
- Directed incoming calls to appropriate departments, ensuring swift communication.
- Provided accurate information and assistance to callers, enhancing customer satisfaction.
- Managed emergency calls effectively, prioritizing urgent requests for prompt response.
Caregiver
Library Square
West Allis, WI
08.2020 - 01.2022
- Assisted clients with daily living activities to promote independence and well-being.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
- Monitored client health and safety, promptly reporting changes to medical staff for timely intervention.
- Provided emotional support and companionship, enhancing overall quality of life for clients.
- Trained new caregivers on best practices and policies to ensure high standards of care delivery.
Residential House Manager
Increased Change LLC
Riverhills, WI
03.2013 - 06.2020
- Supervised daily operations of residential facilities, ensuring compliance with safety and quality standards.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance resident well-being.
- Coordinated staff schedules and training programs, optimizing resource allocation and team performance.
- Implemented process improvements that increased operational efficiency and reduced resident incidents.
- Conducted regular assessments of staff performance, providing constructive feedback and mentorship to improve service delivery.
- Managed budgets for facility operations, tracking expenditures to maintain financial accountability and sustainability.
Education
High School Diploma -
Milwaukee School of Entrpreuship
Milwaukee, WI06-2001
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Strong telephone etiquette
- Work prioritization
- Call routing
- Multi-line phone systems
Timeline
Switchboard Operator
Ascension
12.2022 - Current
Caregiver
Library Square
08.2020 - 01.2022
Residential House Manager
Increased Change LLC
03.2013 - 06.2020
High School Diploma -
Milwaukee School of Entrpreuship