Cheri Lynn Power
Jefferson City,MO
Summary
Dependable individual recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situation. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team effort.
Overview
20
20
years of professional experience
Work History
Switchboard Operator
JCMG
05.2022 - Current
- Document messages and forward to correct individual.
- Currently announce important information and emergency notifications over PA system.
- Maintain accurate records of calls placed and received.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolve customer issues and complaints promptly and politely, upholding satisfaction.
- Train and mentor new employees.
- Assist colleagues with achieving task requirements, aiding team productivity and performance.
- Place orders, locate products and services and troubleshoot issues to meet customer needs.
- Implementing switchboard policies and ensuring policies are met.
- Relay on-call physician information to the staff effectively.
- Anticipate staffing needs and communicate updates to the Department Director.
- Assist in office management tasks as required.
- Train and assist employees on the use of telemed. JCMG preferred physician paging system.
- Collaborate with medical offices and local hospitals on daily routine of the physician.
- Monitor call queues and work quickly to answer and resolve inquiries within target timeframes.
- Monitor call volume, call length and other related metrics and consistently met objectives.
Pre-K Coordinator
Apple Tree Academy
05.2018 - 05.2022
- Establish and enforce rules for maintaining order.
- Implementing program activities.
- Communicate with parents to provide with information.
CACFP Program Coordinator
Apple Tree Academy
02.2006 - 05.2022
- Implement CACFP (Child and Adult Care Food Program) state regulations.
- Implement and maintain CACFP state food menu requirements.
- Implement and maintain CACFP state forms.
Director
Apple Tree Enrichment Program
08.2017 - 05.2018
- Responsible for the overall operation of a state - licensed program.
- Maintain personnel and student records.
- Anticipate staffing needs and prepare staffing schedules to ensure state regulations were met.
- Assist in classroom management.
Preschool Teacher
Apple Tree Academy
01.2006 - 08.2017
- Communicate clearly with administration and parents on student accomplishments/struggles.
- Adapt lesson plans and techniques to the needs of children.
Education
Computer Data Entry -
Metro Business College
Jefferson City, Missouri05.1989
Skills
- Microsoft Office
- Data Analysis
- Excellent communication skills
- Customer Service (10 Years)
- Strong telephone etiquette
- Managing phone systems
- Conflict Management
- Organizational Skills
- Dependability
- Cross-functional coordination
- Making appointments
- Call routing
- Quick-learning
- Confidentiality
- Information processing
Languages
English
Timeline
Switchboard Operator
JCMG
05.2022 - Current
Pre-K Coordinator
Apple Tree Academy
05.2018 - 05.2022
Director
Apple Tree Enrichment Program
08.2017 - 05.2018
CACFP Program Coordinator
Apple Tree Academy
02.2006 - 05.2022
Preschool Teacher
Apple Tree Academy
01.2006 - 08.2017
Computer Data Entry -
Metro Business College
Foundational Courses
Computer Science Lincoln University
Child Psychology CMSU
CPR and First Aid for the classroom CMSU
Business Law Metro Business College
Accounting 201 Metro Business College
Computer Programming Metro Business College
Strategies for managing challenging behaviors Applebaum Training Institute
The Director Advantage Applebaum Training Institute.