Akina Brent
Washington,DC
Summary
Multi-talented dependable employee seeking opportunities to expand skills and contribute to company success. Considered hardworking, ambitious, ethical, and detail-oriented.
Overview
7
7
years of professional experience
Work History
Bartender
TGI Fridays
07.2020 - Current
- Effectively multitasked within fast-paced environment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Leasing Consultant
Ntv staffing
06.2020 - Current
- Responded to tenant requests for maintenance services in a timely manner.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Received rent payments and tracked transactions in accounting software.
- Conducted tours of available apartments, highlighting features and amenities.
Concierge
HireOne
04.2020 - 01.2025
- Prepared daily reports on guest requests and concierge duties
- Ensured safekeeping of packages and deliveries for guests.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Clinic Operations Representative
Children’s National hospital
02.2021 - 12.2023
- Analyzed customer feedback surveys to identify trends in their needs or preferences.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Responded promptly to customer inquiries via phone or email.
- Developed procedures for improving the efficiency of operational processes.
Front Desk Housekeeper
Star Enterprise
02.2018 - 12.2019
- Maintained inventory of cleaning supplies and equipment, placing orders when necessary.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Greeted guests and provided customer service.
- Responded promptly to requests from guests and resolved any issues or complaints in a timely manner.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Education
High school diploma -
Suitland High School
Suitland, MD06.2011
Skills
- Task prioritization
- Telephone inquiry management
- Strong communication
- Positive and professional
- Meeting deadlines
- Customer service
- File management
- Recordkeeping
- Mixology
- Hospitality service expertise
- Cash and credit transactions
- Attention to detail
- CRM software
Timeline
Clinic Operations Representative
Children’s National hospital
02.2021 - 12.2023
Bartender
TGI Fridays
07.2020 - Current
Leasing Consultant
Ntv staffing
06.2020 - Current
Concierge
HireOne
04.2020 - 01.2025
Front Desk Housekeeper
Star Enterprise
02.2018 - 12.2019
High school diploma -
Suitland High School