Akina Brent
Washington,DC
Summary
Dependable Leasing Consultant experienced in customer service and hospitality operations. Exceeded leasing goals through effective communication and relationship-building, demonstrating attention to detail and a professional approach to tenant interactions. Committed to contributing to company success while expanding skills in a challenging environment.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
NTV Staffing
06.2020 - Current
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
- Led apartment tours, emphasizing unique features, amenities, and community benefits to enhance tenant engagement.
- Managed tenant maintenance requests to ensure prompt resolution and tenant satisfaction.
- Processed rent payments and maintained accurate records using accounting software for financial tracking.
Bartender
TGI Fridays
07.2020 - 01.2025
- Multitasked in fast-paced hospitality environment, ensuring quality service and guest satisfaction.
- Sliced and prepared fruit garnishes for beverage service, enhancing presentation and flavor.
- Followed alcohol awareness procedures to prevent intoxication and manage intoxicated guests responsibly.
- Neatly sliced and prepared fruit garnishes for beverage service.
Concierge
HireOne
04.2020 - 01.2025
- Compiled daily reports detailing guest requests and concierge activities to enhance service delivery.
- Managed safekeeping of packages and deliveries for guests, ensuring security and timely retrieval.
- Addressed customer inquiries via telephone, email, and face-to-face, fostering a friendly and professional atmosphere.
Clinic Operations Representative
Children's National Hospital
02.2021 - 12.2023
- Analyzed customer feedback surveys to identify key trends in customer needs and preferences, informing adjustments to service offerings.
- Managed patient scheduling and coordinated appointments with various departments.
- Assisted in processing patient referrals and ensuring accurate documentation.
- Communicated effectively with families regarding service options and healthcare processes.
Resident Monitor
Bridges To Independence
Washington, Dc
01.2018 - 11.2023
- Monitored resident behavior to ensure compliance with community guidelines.
- Assisted residents in developing life skills through daily interactions and support.
- Provided conflict resolution support between residents to foster a peaceful atmosphere.
- Coordinated activities to promote engagement and build community among residents.
- Facilitated communication between residents and external service providers as needed.
- Facilitated communication between residents and external service providers.
- Trained new staff on policies, procedures, and effective resident interaction techniques.
Education
Suitland
Suitland, MDSkills
- Tenant relations
- Customer service
- Sales techniques
- CRM software
- Record Keeping
- File management
- Cash and credit transactions
- Task prioritization
- Meeting deadlines
- Telephone inquiry management
- Attention to detail
- Strong communication
- Positive and professional customer interactions
Core Skills
Task prioritization, Meeting deadlines, File management, Recordkeeping, CRM software, Telephone inquiry management, Strong communication, Positive and professional customer interactions, Customer service, Attention to detail, Mixology, Hospitality service expertise, Cash and credit transactions
Timeline
Clinic Operations Representative
Children's National Hospital
02.2021 - 12.2023
Bartender
TGI Fridays
07.2020 - 01.2025
Leasing Consultant
NTV Staffing
06.2020 - Current
Concierge
HireOne
04.2020 - 01.2025
Resident Monitor
Bridges To Independence
01.2018 - 11.2023
Suitland