Summary
Overview
Work History
Education
Skills
Timeline
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Melonie Cleland

Reno,NV

Summary

Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

20
20
years of professional experience

Work History

Leasing Consultant

MG Properties
07.2022 - 07.2023
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Generated professional networks by engaging in professional, industry and government organizations.

Multi-Purpose/Cashier

Savemart
12.2018 - 04.2020
  • Center Store /Front End Operates the check stand according to policy and procedures
  • Greeted customers entering store and responded promptly to customer needs.
  • Memorize PLU codes and keeps up to date with new products
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Orders, receives, unloads, stock and rotate product onto shelves and cases in all areas of center store operations
  • Merchandise product and perform Point of sale and inventory activities
  • Scan department update tags on all shelf items.

Caregiver/Cook

Brookdale Assisted Living
04.2017 - 11.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Applications Processor Manager/Property Manager Assistant

Realty Roundup Inc
01.2007 - 01.2017
  • Responsible for timely answering of phone calls, provide service to walk-in customers at the front desk, Return all inquiry calls within one business day
  • Process applications, determine whether applications are complete and then sends them to evaluation
  • Provide customer with timely and periodic status updates of their application, Order credit reports
  • Collect required documentation from applicants and follow up on missing items
  • Ensure customer privacy, security of files and appropriate staff access
  • Prepare commitment letter(s), denial letter(s) and cancel files when necessary
  • Event Coordinator planning work activities and work parties
  • Appointments scheduler

Administrative Assistant Foreign

Parts Specialties Services
01.2004 - 01.2007
  • Maintain pipeline report and notify management of status as needed
  • Compile documents for customer files and enter intakes to Data Management System for processing and assessment
  • Perform general clerical functions such as sorts, routes and distributes mail; types material from
  • Type or handwritten copy; prepares correspondence, reports and other documents
  • Enter data by inputting alphabetic and numeric information using an established procedure
  • Maintain customer confidence and protects operations by keeping information confidential.

Education

Business - Business Accounting

Heald College
Rancho Cordova, CA
03.2014

Computer Software - Computer Programming, Specific Applications

OSC Computer Trainting
Rancho Cordova, CA
04.2003

High School Diploma -

Golden Sierra Junior Senior High School
Garden Valley, CA
05.1993

Skills

Skills

  • Data analysis
  • Communication
  • Lead Generation
  • Lease File Audit
  • Telephone Inquiry Management
  • Background Checks
  • Lead Conversion
  • Monthly Fee and Payment Collection
  • Rental Pricing Strategies
  • Local and State Laws
  • Rent Collection
  • Regulatory Auditing
  • Rent Pricing Optimization
  • Administrative Support
  • Leasing and Sales
  • Microsoft Office
  • Mobile Device Operation
  • Tenant Relations
  • Corporate Policies and Procedures
  • Tenant Screening
  • Application Verification

Timeline

Leasing Consultant

MG Properties
07.2022 - 07.2023

Multi-Purpose/Cashier

Savemart
12.2018 - 04.2020

Caregiver/Cook

Brookdale Assisted Living
04.2017 - 11.2018

Applications Processor Manager/Property Manager Assistant

Realty Roundup Inc
01.2007 - 01.2017

Administrative Assistant Foreign

Parts Specialties Services
01.2004 - 01.2007

Business - Business Accounting

Heald College

Computer Software - Computer Programming, Specific Applications

OSC Computer Trainting

High School Diploma -

Golden Sierra Junior Senior High School

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Melonie Cleland