Akina Burns
Palmdale,CA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
2
2
years of professional experience
Work History
Receptionist/Front Desk
FPA Women’s Health
Lancaster
02.2021 - 06.2022
- Greet patients as they arrive to the clinic.
- Answer incoming phone calls and check in patients upon arrival.
- Hand out the patient’s paperwork to fill out if needed.
- Verifying insurance coverage, and scheduling appointments over the phone and in person.
- Scan Patients documents and attach them to their file.
- Send patients to the restroom for a urine sample if needed.
- Assisted with administrative tasks, including filing and data entry.
- Maintained a clean and professional reception area for clients.
- Communicated effectively with staff to ensure smooth daily operations.
Receptionist/Front Desk (Externship)
SCENT
Valencia
10.2020 - 11.2020
- Greet patients as they arrive to the clinic.
- Checking patients in and out.
- Taking payments and updating patients’ demographics.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
Day Care Worker
Valley Oasis
12.2016
- Perform general tasks.
- Communicate with children's parents and or guardian.
- Gave kids their snack when it was their snack time.
- Help children with any questions on their homework.
- Came up with activities to do on their free time.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted children with daily activities and routines in a safe environment.
- Supervised playtime, ensuring children engaged in safe and constructive play.
- Maintained cleanliness and organization of classroom materials and supplies.
- Helped resolve conflicts among children, promoting positive social interactions.
- Enforced rules to teach good manners and maintain safe environment.
Education
Certified Medical Assistant -
Career Care Institute
LancasterHigh School Diploma -
Pete Knight High School
PalmdaleSkills
- Venipuncture
- Injections
- EKG'S
- Patient charting
- Vitals
- Urinalysis
- Team player
- Dependable
- Appointment scheduling
- Insurance verification
- Problem solving
Timeline
Receptionist/Front Desk
FPA Women’s Health
02.2021 - 06.2022
Receptionist/Front Desk (Externship)
SCENT
10.2020 - 11.2020
Day Care Worker
Valley Oasis
12.2016
Certified Medical Assistant -
Career Care Institute
High School Diploma -
Pete Knight High School