Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akira Kroiss

Osseo,MN

Summary

Dynamic Assistant General Manager at The Tavern Grill with proven expertise in staff scheduling and resource allocation. Adept at training and developing teams to exceed customer service standards. Successfully managed profit and loss, driving business growth through strategic event planning and effective leadership. Committed to fostering strong customer relationships and operational excellence. Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

The Tavern Grill
Minnetonka, Minnesota
07.2024 - Current
  • Supported staff scheduling and resource allocation for efficiency.
  • Assisted in daily operations management and team coordination efforts.
  • Maintained communication between departments to ensure smooth workflow.
  • Participated in inventory management and supply chain processes.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Ensured that customer service standards were met or exceeded at all times.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Coordinated with the General Manager to develop and implement strategic plans.

Wait Staff Member

Lake Elmo Inn
Lake Elmo, Minnesota
12.2021 - Current
  • Bussed tables efficiently while maintaining a high standard of service in a fine dining environment.
  • Performed accurate wine pours to complement meal offerings.
  • Executed timely delivery of plates and meals, contributing to efficient service flow.
  • Performed wedding cake cutting with attention to detail, ensuring guest satisfaction.

Bartender

The Tavern Grill
Minnetonka, Minnesota
01.2024 - 07.2024
  • Prepared and served beverages to customers at a fast-paced environment.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Followed safety and sanitation standards while handling food and drinks.
  • Collaborated with team members to ensure smooth operations during busy hours.
  • Learned cocktail recipes and drink preparation techniques from experienced staff.
  • Managed cash transactions accurately while processing customer payments efficiently.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Server

The Tavern Grill
Shoreview, Minnesota
07.2022 - 01.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Took accurate food and beverage orders from guests.
  • Served meals and beverages promptly to enhance guest experience.
  • Maintained cleanliness of tables and dining areas throughout shifts.
  • Assisted with menu recommendations based on guest preferences.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Head Hostess

Tamarack Tap Room
Woodbury, Minnesota
12.2021 - 06.2022
  • Led hosting operations during peak hours, managing guest seating per established floor chart.
  • Greeted guests, provided accurate wait times, and addressed seating requirements efficiently.
  • Processed to-go and phone orders utilizing ALOHA POS system with comprehensive menu knowledge.
  • Verified accuracy of food orders as food runner, ensuring alignment with customer requests.
  • Oversaw food tickets across multiple dining areas, coordinating timely and accurate service as an expo.
  • Executed efficient table turnover as busser, enabling rapid guest seating by hosts.
  • Communicated effectively with host stand regarding table status and guest experiences.
  • Assisted servers with pre-bussing duties to enhance overall workflow efficiency.

Host

Hudsons bar and grill
Vancouver, Washington
07.2018 - 08.2019
  • Greeted guests warmly, creating a positive first impression.
  • Managed reservation system, ensuring accurate booking information.
  • Assigned tables efficiently, optimizing seating arrangements for flow.
  • Trained new hostesses on procedures and customer service standards.
  • Monitored dining area for cleanliness and readiness during peak hours.

Education

Some College (No Degree) -

Washington State University
Pullman, WA

Skills

  • Staff scheduling
  • Resource allocation
  • Inventory management
  • Training and development
  • Customer relationship management
  • Profit and loss management
  • Event planning
  • Time management
  • Leadership skills

Certification

  • Manager Servsafe cerified

Timeline

Assistant General Manager

The Tavern Grill
07.2024 - Current

Bartender

The Tavern Grill
01.2024 - 07.2024

Server

The Tavern Grill
07.2022 - 01.2024

Wait Staff Member

Lake Elmo Inn
12.2021 - Current

Head Hostess

Tamarack Tap Room
12.2021 - 06.2022

Host

Hudsons bar and grill
07.2018 - 08.2019

Some College (No Degree) -

Washington State University

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