Akira Tashi
Rancho Cucamonga,CA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
8
8
years of professional experience
Work History
Night Auditor
Courtyard Marriott
03.2023 - Current
- Perform nightly audits to reconcile hotel financial transactions and ensure accuracy
- Verify and balance guest accounts, room charges, and folios
- Prepare and distribute daily reports to management and relevant departments
- Handle guest inquiries and concerns during overnight shifts, providing excellent customer service
- Assist with the check-in and check-out processes for late-night arrivals and early departures
- Monitor and secure the premises, ensuring the safety and well-being of guests
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Delivery Driver
Instacart
10.2021 - 03.2023
- Scan items at the POS station for each order during pick-up
- Communicate with customers regarding order and delivery status
- Pickup items from grocery stores and drugstores and ensure timely delivery to customers' homes or businesses
- Maintain a high level of service quality.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Personal Assistant
Los Angeles Film School
01.2018 - 03.2020
- Managed sensitive data and maintained uncompromising integrity and confidentiality in all correspondence and dictation
- Built strong rapport with clients, vendors, both in person and via email or phone
- Demonstrated a consistently positive and professional demeanor to foster trust and engagement.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Script Supervisor
Netflix
11.2019 - 12.2019
- Recorded continuity and dialogue for film productions
- Assisted actors with lines and on-stage direction.
- Read scripts to double check for continuity.
- Watched scenes before and after post-production to check for continuity and script adherence.
Emergency Roadside Assistant
AAA
04.2016 - 01.2018
- Handled calls from members in need of emergency service, accurately processing essential information including names, phone numbers, locations, services needed, and vehicle details
- Coordinated safety tows from freeways for non-members
- Assisted members in setting up additional memberships and provided information on available services
- Escalated potentially dangerous calls to managers and Public Assistance when necessary.
- Evaluated completed work prior to release.
- Led preventive maintenance, safety inspections and annual maintenance inspections.
Rover/Warehouse Floater
Rover | Nordstrom
09.2015 - 04.2016
- Monitored daily price changes and adjusted merchandise pricing accordingly
- Ensured merchandise accuracy by meticulously scanning assigned back stock
- Flexibly accepted call-in shifts and provided support across various store departments
- Contributed to sales support, restocking, pricing, floor display, and exceptional customer service.
- Checked packages and merchandise for damage and notified vendors.
Education
Bachelor of Science - Film Production
Los Angeles Film School
Associate of Arts - Sociology
Hawaii Community College
Skills
- Exceptional Communication Skills
- Expert in Customer Service
- Time Management
- Mail and Packages
- Financial Management
- Supply Replenishment
Timeline
Night Auditor
Courtyard Marriott
03.2023 - Current
Delivery Driver
Instacart
10.2021 - 03.2023
Script Supervisor
Netflix
11.2019 - 12.2019
Personal Assistant
Los Angeles Film School
01.2018 - 03.2020
Emergency Roadside Assistant
AAA
04.2016 - 01.2018
Rover/Warehouse Floater
Rover | Nordstrom
09.2015 - 04.2016
Bachelor of Science - Film Production
Los Angeles Film School
Associate of Arts - Sociology
Hawaii Community College