William Tucker
Hendersonville,TN
Summary
Experienced customer service specialist with a proven track record in providing expert advice across diverse customer situations. Enthusiastic go-getter adept at proactively engaging with customers through door-to-door visits, cold calling, and personalized interactions to drive sales. Energetic team player with a strong focus on customer satisfaction, motivated by achieving success and exceeding set goals.
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.
Overview
22
22
years of professional experience
Work History
Night Auditor
Hilton Hotels Corporation
2021.01 - Current
- Supervised night shift front desk activities.
- Served as a communication liaison for addressing customer needs.
- Ensured precise reconciliation of books on a daily and monthly basis.
Business Office Lead/Sales Consultant
Carmax
2020.11 - 2023.07
- Guided customers through necessary documentation processes.
- Facilitated departmental operations through completion of administrative tasks.
- Enhanced dialogue with customers and business partners.
- Ensured efficient operation of the information desk and phone system.
- Managed all aspects of business office tasks, focusing on financial transactions and resolving customer issues.
- Supervised sales floor operations, coordinating customer placements with consultants.
- Cultivated strong customer relationships through high-level car and warranty sales.
Dispatch Manager/Driver
Medic Transportation
2017.08 - 2020.03
- Coordinated driver assignments to fulfill service requests.
- Demonstrated punctuality and cultural sensitivity in patient interactions.
- Complied with federal and state regulations to maintain a healthy work environment.
- Expanded knowledge base by engaging in industry-specific training.
- Oversaw night operations, guaranteeing completion of team tasks.
- Provided excellent customer service
- Managed all phone communications and documentation for drivers and patients.
Inbound Sales Associate
Ibex Global
2015.06 - 2017.07
- Handled large volumes of incoming and outgoing customer calls efficiently.
- Resolved customer product complaints with a focus on empathy and professionalism.
- Compiled and validated essential customer details for account management.
- Addressed tense customer situations with calmness and courtesy.
- Enhanced customer satisfaction by effectively resolving service, pricing, and technical issues and upselling new promotions.
- Surpassed sales targets by 115%.
- Supervised customer accounts and enhanced sales of cable and internet subscriptions.
- Supervised sales team activities.
Field Sales Representative
MB Incorporated
2010.01 - 2015.01
- Expanded reach of promotional services via strategic door-to-door promotion.
- Completed sales transactions and secured required deposits.
- Achieved top rank in closed sales consistently.
- Facilitated business sales transactions for promotional goods and services.
Assistant Sales Manager
Casual Male XL
2004.01 - 2009.01
- Guided support personnel with exceptional leadership.
- Directed team operations and refined workflow to consistently meet quality service standards.
- Assisted in cross-training and backed up other customer service managers
- Achieved individual sales targets while supporting Store Manager in meeting store sales plan.
- Created a welcoming atmosphere for customers, consistently going beyond their needs.
- Encouraged customer involvement in the loyalty program to cultivate brand affinity.
Education
Business Communication
University of Memphis
Memphis, TNSkills
- Exceptional communication skills
- Product knowledge
- Sales experience in retail and business
- High customer service standards
- Customer-focused approach
- Inventory control
- Skilled train
- Effective problem solver
- Process improvement specialist
- Exemplary customer service skills
- Strong work ethic
Timeline
Night Auditor
Hilton Hotels Corporation
2021.01 - Current
Business Office Lead/Sales Consultant
Carmax
2020.11 - 2023.07
Dispatch Manager/Driver
Medic Transportation
2017.08 - 2020.03
Inbound Sales Associate
Ibex Global
2015.06 - 2017.07
Field Sales Representative
MB Incorporated
2010.01 - 2015.01
Assistant Sales Manager
Casual Male XL
2004.01 - 2009.01
Business Communication
University of Memphis