
Detail-oriented college graduate with a Bachelor of Science (B.S.) in Electronic Engineering Technology. Aiming to leverage my academic experience and a proven knowledge of product innovation, research and development, and experimental design to successfully improve future tech-companies around the world. Highly praised as hard-working by my peers, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
• Provide in-person device setup and tech support for customer's smart phones, tablets, and/or other consumer electronics.
• Resolve operational issues on customer's devices, other equipment, and connectivity while offering education and device optimization suggestions.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Answer incoming calls, greeting callers, providing information on support issues for iOS devices.
• Provide customer service, troubleshooting, and technical support to Apple customers by phone, chat, or email.
• Improve customer knowledge on their Mac, and iOS devices ensuring satisfaction