AKIRRA HARVEY
MD/TX
Summary
Results-driven professional with extensive experience in analyzing and processing a wide range of claims with precision and efficiency. Strong investigative skills and meticulous attention to detail ensure fair settlements while upholding the highest standards of compliance with industry regulations. Proven ability to deliver exceptional customer service, fostering trust and satisfaction among clients. Committed to continuous improvement and excellence in all aspects of claims management.
Overview
6
6
years of professional experience
Work History
Claims Specialist
Geico
09.2025 - Current
- Analyzed claims for accuracy, ensuring compliance with company policies and state regulations.
- Reviewed and processed insurance claims, applying detailed assessments to determine coverage eligibility.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Medical Assistant
Providence Internal Medicine
11.2024 - 07.2025
- Assisted in patient intake, collecting medical histories and verifying insurance information.
- Scheduled appointments and managed patient follow-ups to enhance clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collected and documented patient medical information such as blood pressure and weight.
Personal Care Aide
At Home Comfort
King George, VA
08.2020 - 01.2024
- Provided compassionate personal care and assistance with daily living activities for clients.
- Assisted in medication management and adherence to prescribed health protocols.
- Collaborated with healthcare professionals to create personalized care plans for clients.
- Trained new staff on best practices for delivering effective personal care services.
- Advocated for client needs and preferences, promoting independence and dignity in daily routines.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Personal Care Assistant
Davis Medical Center
Elkins, WV
10.2021 - 03.2022
- Assisted clients with daily living activities for increased comfort and quality of life.
- Developed and maintained positive relationships with clients, enhancing their emotional well-being.
- Monitored client progress and reported changes in health status to supervisors promptly.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Pharmacy Technician Program - Pharmacy
American National University
07-2026
No Degree - Certified Nursing Assistant
Rappahannock Community College
Kilmarnock, VA05.2024
High School Diploma - undefined
King George High School
King George, VA05.2018
Clinical Medical Assistant - undefined
Rappahannock Community College
Kilmarnock, VA05.2024
Certified Nursing Assistant - undefined
Rappahannock Community College
Kilmarnock, VA05.2024
Skills
- Claims management
- Customer service
- Claims processing
- Microsoft office
- Documentation review
- Decision-making
Timeline
Claims Specialist
Geico
09.2025 - Current
Medical Assistant
Providence Internal Medicine
11.2024 - 07.2025
Personal Care Assistant
Davis Medical Center
10.2021 - 03.2022
Personal Care Aide
At Home Comfort
08.2020 - 01.2024
High School Diploma - undefined
King George High School
Clinical Medical Assistant - undefined
Rappahannock Community College
Certified Nursing Assistant - undefined
Rappahannock Community College
Pharmacy Technician Program - Pharmacy
American National University
No Degree - Certified Nursing Assistant
Rappahannock Community College