Akita Anderson
San Leandro,CA
Summary
Akita Anderson is a seasoned healthcare professional with over 21 years of experience, known for her unwavering passion for patient care and her comprehensive expertise across multiple facets of the industry. Throughout her career, she has demonstrated exceptional empathy, communication skills, and a commitment to continuous learning, which have kept her at the forefront of best practices and emerging trends. Her dedication to improving patient outcomes and her ability to navigate complex healthcare situations have made her a valuable asset to every team she has been a part of, inspiring both colleagues and patients alike.
Overview
19
19
years of professional experience
Work History
Medical Imaging Scheduler/Registration Representative
Sutter Health
Oakland, CA
03.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Patient Access Representative
Sutter Health
Oakland, CA
11.2005 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Education
No Degree - Certified Medical Assistant
Boston Reed College
Hayward, CA06.2005
High School Diploma -
Vista Hill High School
Richmond, CA06.1993
Skills
Strong Work Ethic
Attention to Detail
Customer Service
Critical Thinking
Problem-Solving
Teamwork and Collaboration
Telephone Etiquette
Schedule Management
Competitor Analysis
Timeline
Medical Imaging Scheduler/Registration Representative
Sutter Health
03.2023 - Current
Patient Access Representative
Sutter Health
11.2005 - 03.2023
No Degree - Certified Medical Assistant
Boston Reed College
High School Diploma -
Vista Hill High School