BILLIE JO EVANS
MAYSVILLE
Summary
Skilled administrative professional with extensive experience in patient scheduling and office management. Known for effective multitasking and problem-solving abilities, contributing to increased patient satisfaction and streamlined operations across healthcare settings.
Overview
13
13
years of professional experience
Work History
Scheduler, Registration, Medical Assistant
Potomac Valley Hospital
Keyser, WV
02.2025 - Current
- Coordinated scheduling for patient appointments, ensuring optimal resource utilization.
- Managed communication between departments to streamline workflow and reduce delays.
- Developed and maintained schedules using electronic health record (EHR) systems.
- Assisted in resolving scheduling conflicts to enhance patient satisfaction and service delivery.
- Collaborated with healthcare providers to align schedules with operational needs.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted in patient intake and documentation, ensuring accuracy and efficiency in information gathering.
Scheduler, Administrative Assistant
Potomac Highlands Guild
Petersburg, WV
01.2024 - 01.2025
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated schedules and appointments for staff, optimizing time management.
- Assisted in preparation of reports and presentations, enhancing communication effectiveness.
- Maintained accurate records using electronic filing systems and databases.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Monitored project timelines, adjusting schedules as necessary to address changes and ensure timely completion.
- Developed and maintained detailed schedules using project management software to enhance workflow efficiency.
- Coordinated scheduling activities to optimize resource allocation and meet project deadlines.
Executive Director
Mineral County Chamber of Commerce
Keyser, WV
02.2024 - 12.2024
- Developed strategic partnerships with local businesses to enhance community engagement initiatives.
- Implemented marketing strategies to increase chamber visibility and membership growth.
- Organized community events that promoted tourism and supported local economic development.
- Led workforce development programs, collaborating with educational institutions for skill enhancement.
- Facilitated board meetings, promoting effective governance and strategic planning discussions.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Patient Access Rep., Administrative Assistant
Grant Memorial Hospital
Petersburg, WV
03.2013 - 08.2023
- Managed patient registration processes to ensure accuracy and efficiency.
- Coordinated insurance verification and pre-authorization for patient admissions.
- Facilitated effective communication between patients and healthcare providers.
- Trained new staff on patient access protocols and systems usage.
- Resolved patient inquiries regarding billing, insurance, and appointment scheduling.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Education
Medical Billing & Coding - Medical
Eastern WV Community & Technicial College
Moorefield, WVAssociate of Arts - Business Administration
Strayer University
Herndon, VA05-2024
Office of Administrative Support - Business Administration
South Branch Vocational Center
Petersburg, WV05-2012
Administrative Support - Business Administration
South Branch Vocational Center
Petersburg, WV05-2011
Skills
- Attention to detail
- Microsoft Office Suite
- Data entry
- Strong work ethic
- Meeting scheduling
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Telephone etiquette
- Schedule management
- Problem-solving
- Patient scheduling
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Scheduler, Registration, Medical Assistant
Potomac Valley Hospital
02.2025 - Current
Executive Director
Mineral County Chamber of Commerce
02.2024 - 12.2024
Scheduler, Administrative Assistant
Potomac Highlands Guild
01.2024 - 01.2025
Patient Access Rep., Administrative Assistant
Grant Memorial Hospital
03.2013 - 08.2023
Medical Billing & Coding - Medical
Eastern WV Community & Technicial College
Associate of Arts - Business Administration
Strayer University
Office of Administrative Support - Business Administration
South Branch Vocational Center
Administrative Support - Business Administration
South Branch Vocational Center