Akithere Golden
Florida
Summary
Committed job seeker skilled in meeting company needs through consistent and organized practices. Proficient in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
Orlando, FL
08.2022 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Results cx
Orlando, FL
01.2022 - 06.2022
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Resolved customer complaints and concerns in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
Data Entry
Medusind Inc.
Orlando, FL
09.2020 - 12.2021
- Responsible for ensuring accurate billing
- Timely submission of electronic and/or paper claims
- Monitoring claim status
- Researching rejections and denials
- Documenting related account activities
- Posting adjustments and collections of Medicare, Medicaid, Medicaid Managed Care, and commercial insurance payers.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL05-2025
High School Diploma - General
Maynard Evan's High
Orlando, FL06.2011
Skills
- Interpersonal Skills
- Problem Solving
- Marketing
- Conflict Resolution
- MS OfficeTyping
- Search engines
- English
- Sales
- Data Entry
- Call Management
- Scheduling
- Complaint resolution
- Product Knowledge
- Computer Proficiency
- Call Center Operations
- Technical Support
Timeline
Customer Service Representative
Amazon
08.2022 - 10.2024
Customer Service Representative
Results cx
01.2022 - 06.2022
Data Entry
Medusind Inc.
09.2020 - 12.2021
Associate of Arts - Business Administration
Valencia College
High School Diploma - General
Maynard Evan's High