Akiya Cole
Zion,IL
Summary
Versatile and dedicated professional with experience at North Shore Foot & Ankle, adept in medical records management and patient scheduling. Excelled in delivering compassionate care, enhancing patient satisfaction, and streamlining administrative processes. Skilled in HIPAA compliance and a reliable team player, consistently contributing to positive health outcomes and operational efficiency.
Overview
25
25
years of professional experience
Work History
Medical Assistant
North Shore Foot & Ankle
11.2014 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Maintained sufficient medical supplies through constant level checks and proactive order submissions.
Home Health Caregiver
Circle Of Care
06.2011 - 11.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
Accounts Receivable Clerk
Uniforms Unlimted
05.2000 - 01.2009
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Health Sciences
Fort Hays State University
Hays, KS06-2026
High School Diploma -
Zion Benton High School
Zion06-1995
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- Reliable team player
- Electronic medical records
- Specimens collection and processing
- Medical records management
- Sterilization techniques
- Medical supply inventory
- Medical office administration
Timeline
Medical Assistant
North Shore Foot & Ankle
11.2014 - Current
Home Health Caregiver
Circle Of Care
06.2011 - 11.2014
Accounts Receivable Clerk
Uniforms Unlimted
05.2000 - 01.2009
No Degree - Health Sciences
Fort Hays State University
High School Diploma -
Zion Benton High School
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