AKOSUA AFRIYIE
Conroe,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
05.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Correctional Officer
Texas Department Of Criminal Justices
09.2022 - 04.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
PatientCare Assistant
HCA Houston Healthcare Northwest
02.2018 - 08.2022
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
Patient Care Technician
CHI St Luke's The Woodlands Hospital
09.2016 - 01.2018
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Education
High School Diploma -
Christian Methodist High
Foreign Ghana07.2006
Skills
- Order Processing
- Inventory Control
- Business Development
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Client Account Management
- Cash Handling Accuracy
- Customer Service
Accomplishments
The Tulip Award for Extraordinary Nurse Technicians
Certification
pre-service course for correctional officer
dated 21st day of October 2022
certification of On-the-job training course
dated 28th day 0f November 2022
Languages
English
Timeline
Sales Associate
Home Depot
05.2023 - Current
Correctional Officer
Texas Department Of Criminal Justices
09.2022 - 04.2023
PatientCare Assistant
HCA Houston Healthcare Northwest
02.2018 - 08.2022
Patient Care Technician
CHI St Luke's The Woodlands Hospital
09.2016 - 01.2018
High School Diploma -
Christian Methodist High