Akram Kozman
Atlanta,US
Summary
Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
Work History
IT Specialist
ALO-USA
01.2022 - 01.2023
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted with updating technical support best practices for use by team.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Duty Broadcast Manger
Mazzika Holding Co
07.2012 - 11.2018
- Www.alamelphan.com
- Satellite TV channel
- Racking and stacking the broadcasting servers and Network technical support
- Installs and upgrades computer equipment, including systems configuration, installation of operating systems, upgrading computer memory and hard drives, network connections, post installation tests and then turning the system over to the users
- Ensures that the system is configured correctly and meets users' business needs most effectively
- Responsible for recording Digital beta cam Tapes from the VTR to the online media storage, for both systems ON-Air system &
- Dalet systems
- Responsible for handling play out server when goes offline
- Responsible for coordination between the channel and the commercial Dept & Musical Dept
- Responsible for monitoring SMS Operator service
- Responsible for handling Mazzika graphical interface when airing occasional Programs
- Technologies Used: On Air System, Dalet Broadcasting system
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
No Degree - Google IT Support
Google
Online01.2023
No Degree - PGP in Cloud Computing Certifiction
University of Texas At Austin
Online09.2021
Bachelor of Science - Computer Science
Institute For Special Studies
Egypt05.1999
Skills
- Technical Support and Assistance
- Desktop Support , Configuring Devices , Customer Service Expertise
- TCP/IP Troubleshooting
- Computer System Maintenance
- PC Component Diagnostics ,Hardware and Software Configuration , Onsite Installations
- AWS Skills EC2, VPC, Security Group, NAT Gateway/NAT Instance ,Amazon S3, SNS, DynamoDB, Athena
Timeline
IT Specialist
ALO-USA
01.2022 - 01.2023
Duty Broadcast Manger
Mazzika Holding Co
07.2012 - 11.2018
No Degree - Google IT Support
Google
No Degree - PGP in Cloud Computing Certifiction
University of Texas At Austin
Bachelor of Science - Computer Science
Institute For Special Studies