Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

AKRAM ZERRAGUI

New York,NY

Summary

Meticulous server and host with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.

Overview

5
5
years of professional experience

Work History

HOST

Le Boudoir
New York, NY
11.2023 - 02.2024
  • Answered phone calls to take orders, give information and document reservations
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate
  • Seated patrons based on guest preferences and seating availability
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

SERVER ASSISTANT

Marriot Hotel
Harbor Springs, MI
05.2023 - 10.2023
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions
  • Assisted customers with seating and menu selections to support fast-paced restaurant operations
  • Assisted customers with carry-out service
  • Processed payments for orders and provided customers with change.

FOOD AND BEVERAGE MANAGER

Caru' Cu Bere
Bucharest, Romania
03.2021 - 08.2021
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Managed inventory effectively, reducing waste and optimizing stock levels
  • Managed bar and wait staff and directed hiring program.

SERVER

Sacré Frenchy
Paris, France
08.2019 - 12.2019
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Served food and beverages promptly with focused attention to customer needs
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

SERVER

Les Demoiselles De Rochefort
Lyon, France
01.2019 - 07.2019
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Bachelor of Engineering - Informatics

Politechnical Univesity
Bucharest, Romania
05.2023

Skills

  • Guest Relations
  • Attention to Detail
  • Multitasking proficiency
  • Adaptable to change
  • Customer service expertise
  • Up-selling techniques

Additional Information

I'm very passionate, I DJ and organize my own parties

Languages

French
Native or Bilingual
English
Native or Bilingual
Romanian
Full Professional
Spanish
Professional Working

Timeline

HOST

Le Boudoir
11.2023 - 02.2024

SERVER ASSISTANT

Marriot Hotel
05.2023 - 10.2023

FOOD AND BEVERAGE MANAGER

Caru' Cu Bere
03.2021 - 08.2021

SERVER

Sacré Frenchy
08.2019 - 12.2019

SERVER

Les Demoiselles De Rochefort
01.2019 - 07.2019

Bachelor of Engineering - Informatics

Politechnical Univesity
AKRAM ZERRAGUI