Meticulous server and host with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
5
5
years of professional experience
Work History
HOST
Le Boudoir
New York, NY
11.2023 - 02.2024
Answered phone calls to take orders, give information and document reservations
Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate
Seated patrons based on guest preferences and seating availability
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
SERVER ASSISTANT
Marriot Hotel
Harbor Springs, MI
05.2023 - 10.2023
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions
Assisted customers with seating and menu selections to support fast-paced restaurant operations
Assisted customers with carry-out service
Processed payments for orders and provided customers with change.
FOOD AND BEVERAGE MANAGER
Caru' Cu Bere
Bucharest, Romania
03.2021 - 08.2021
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
Managed inventory effectively, reducing waste and optimizing stock levels
Managed bar and wait staff and directed hiring program.
SERVER
Sacré Frenchy
Paris, France
08.2019 - 12.2019
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Set positive tone for entire dining experience as first point of contact for incoming guests
Served food and beverages promptly with focused attention to customer needs
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
SERVER
Les Demoiselles De Rochefort
Lyon, France
01.2019 - 07.2019
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Bachelor of Engineering - Informatics
Politechnical Univesity
Bucharest, Romania
05.2023
Skills
Guest Relations
Attention to Detail
Multitasking proficiency
Adaptable to change
Customer service expertise
Up-selling techniques
Additional Information
I'm very passionate, I DJ and organize my own parties