Aksana Harelka
Denver,CO
Summary
Enthusiastic and dependable professional with over six years of customer service experience, recognized for delivering exceptional support and fostering positive relationships. Currently pursuing an Associate of Arts degree, which enhances my communication and critical thinking skills. Committed to contributing to your company's success while continuously learning and growing in a dynamic environment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Event Staff Member
Argus Event Staffing
Denver, Colorado
12.2023 - Current
- Responsible for executing the event plan and ensuring it's successful execution.
- Key duties include checking ID's and tickets, as well as assisting guests with various questions during concerts.
- Maintain cleanliness and order in event areas, contributing to a positive experience for all attendees.
Driver
Lyft Driver Hub
12.2022 - Current
- Communicate with passengers to provide information and assistance for excellent customer service and positive experiences.
- Cleaned vehicle regularly to maintain professional appearance.
- Drive safely in various weather and road conditions to avoid accidents.
Hookah Server
Aria Social Lounge
08.2021 - 04.2023
- Provided exceptional customer service by actively engaging with patrons, explaining hookah options, and offering recommendations to enhance their experience.
- Maintained clean and safe work environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Knowledgeable with shisha mixes and mastered the art of hookah components.
Server
Kavod Senior Life
08.2017 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barback
Bar Gradus
06.2019 - 11.2019
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Overland High School
Aurora, CO05.2019
Associate of Arts - Business Administration
Community College of Denver
Denver, CO 08.2021 - 05.2025
Skills
- Customer service
- Serving experience
- Time Management
- Problem-Solving
- Multitasking
- Basic computer skills
- Two languages
Timeline
Event Staff Member
Argus Event Staffing
12.2023 - Current
Driver
Lyft Driver Hub
12.2022 - Current
Associate of Arts - Business Administration
Community College of Denver
08.2021 - 05.2025
Hookah Server
Aria Social Lounge
08.2021 - 04.2023
Barback
Bar Gradus
06.2019 - 11.2019
Server
Kavod Senior Life
08.2017 - 06.2021
High School Diploma -
Overland High School
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