Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Team Lead
Silkway Express LLC
Sterling, VA
08.2019 - Current
Improved delivery efficiency by streamlining processes and implementing effective route planning strategies.
Enhanced team productivity by providing consistent coaching, feedback, and guidance to delivery staff.
Achieved timely deliveries with careful monitoring of team performance and accurate scheduling adjustments.
Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
Ensured compliance with safety regulations, conducting regular inspections of vehicles and equipment for optimal performance.
Maintained process improvements to further enhance productivity of deliveries.
Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Planned delivery routes according to traffic, weather and types of delivery.
Supervised delivery staff and general productivity.
Supported customers via telephone, email and at sites to handle escalations and product concerns.
Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
Managed resources effectively to avoid unnecessary delivery delays.
Scheduled regular equipment and fleet maintenance.
Overnight Supervisor
711 Gas Station
Purcellville, VA
11.2018 - 04.2019
Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
Assisted in the recruitment, hiring, and onboarding process for new overnight employees, ensuring a consistent standard of excellence in staffing decisions.
Barback
Earls Kitchen + Bar
Tysons Corner, VA
08.2017 - 11.2018
Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Education
No Degree - Applied Science
Northern Virginia Community College
Annandale, VA
High School Diploma -
South County High School
Lorton, VA
06.2016
Skills
Scheduling Coordination
Task Delegation
Distribution Coordination
Team Supervision
Certification
Foundations: Data, Data, Everywhere. Google Coursera - October 14th, 2023.
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