Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Caitlynn Kutz

Pittsburg,California

Summary

Resourceful Delivery Team Lead known for high productivity and efficient task completion. Skilled in route optimization, logistics management, and team coordination. Excel in communication, problem-solving, and time management to ensure operational excellence and customer satisfaction. Possess leadership qualities that inspire team performance and foster a collaborative work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Market Delivery Team Lead

Lowes
Oakley, CA
07.2023 - Current
  • The Market Delivery Team Lead (MDTL) at Lowe's is responsible for modeling company behaviors, adapting to changes, and understanding business operations' impact on profitability.
  • Monitor and drive performance metrics for Market Delivery Associates, provide training and resources, handle customer issues, and ensure safety standards are met.
  • The MDTL fosters collaboration with leaders and 3PL teams, identifies operational barriers, and supports inventory management.
  • While stepping in to supervise and direct associates as needed, and completing various administrative tasks.
  • Communicated with customers regarding changes in delivery times or locations.
  • Provided guidance and mentorship to delivery staff on customer service techniques.
  • Developed strategies for improving customer satisfaction ratings.
  • Facilitated communication between delivery staff and management.

Over-Night Flatbed Delivery Puller

Lowes
Concord, CA
10.2022 - 07.2023
  • Pull orders that customers have already bought
  • Responsible for pulling customer orders
  • Communicate any issues that may have come up
  • Secure all orders to stickers or pallets
  • Properly tag all orders
  • Pull ahead if possible
  • Prepare and manage workflow for the following day.

Receiver/Stocker

Lowes
Concord, CA
10.2021 - 10.2022
  • Being friendly and professional, and responding quickly to customer and associate needs
  • Ensuring merchandise is accurately received, stocked, and replenished
  • Following proper lifting guidelines to ensure safe moving and placement of merchandise
  • Helped provide and deliver products to customers by safely unloading merchandise from incoming freight and stocking departments
  • Handled hazardous materials, replaced damaged shelving, backroom organization, and ensures equipment is charged
  • Organized merchandise and top stock to set up stores for sales success
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.

Receiver/Stocker

Lowes
Hope Mills, NC
04.2021 - 08.2021
  • Being friendly and professional, and responding quickly to customer and associate needs
  • Ensuring merchandise is accurately received, stocked, and replenished
  • Following proper lifting guidelines to ensure safe moving and placement of merchandise
  • Helped provide and deliver products to customers by safely unloading merchandise from incoming freight and stocking departments
  • Handled hazardous materials, replaced damaged shelving, backroom organization, and ensures equipment is charged
  • Organized merchandise and top stock to set up stores for sales success
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.

CAO/Stocker (Cirtal Hire)

Defense Commissary Agency (DECA)
Fort Bragg, NC
04.2020 - 02.2021
  • Maintained Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order quantities are calculated necessary to sustain customer demands
  • Used radio-frequency hand-held terminals to gather data necessary to update and adjust inventory
  • Records and updates Balance on Hand (BOH) data; maintains perpetual inventory and audits credits
  • Performs daily inventory audit of items not in stock and overwrites items
  • Evaluate stock levels of all CAO categories daily by physically reviewing storage and display shelf locations, shippers, and warehouse
  • Interfaces with all levels of management and deals directly with commercial distributor/vendor stocking representatives on issues affecting CAO.

Education

Emergency Medical Service -

Mount Diablo Adult Education
Concord, CA
11.2022

High School Diploma -

E.E Smith High School
Fayetteville, NC
12.2019

Skills

  • WMS
  • Genesis
  • My Red Vest
  • Warehouse Management
  • Time management
  • Computer skills and knowledge
  • Word, Excel, OutLook
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Design
  • Video production
  • Warehouse operation equipment
  • Scheduling Coordination
  • Task Delegation
  • Emergency Procedures
  • Team Supervision
  • Issue Resolution
  • Trend tracking

Affiliations

  • Participated in Soccer, Track, Band, and Theater Arts
  • Juggled work and school

Accomplishments

  • Awarded Best Lights and Sounds Technician
  • Award taking actions by Manager Kathleen on 11/10/23
  • Awarded Delivering Results by Supervisor Nic on 1/10/24
  • Award taking actions by Supervisor LaKeisha on 7/17/24

Certification

  • Adobe Design, 12/18
  • Adobe Illustrator, 12/18
  • Adobe Photoshop, 12/18
  • Counter Balance Lift, 1/22
  • Narrow Aisle Fork Lift 1/22
  • Order Picker, 12/23

References

References available upon request.

Timeline

Market Delivery Team Lead

Lowes
07.2023 - Current

Over-Night Flatbed Delivery Puller

Lowes
10.2022 - 07.2023

Receiver/Stocker

Lowes
10.2021 - 10.2022

Receiver/Stocker

Lowes
04.2021 - 08.2021

CAO/Stocker (Cirtal Hire)

Defense Commissary Agency (DECA)
04.2020 - 02.2021

Emergency Medical Service -

Mount Diablo Adult Education

High School Diploma -

E.E Smith High School

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Caitlynn Kutz