AKTA PATEL

Ensure customers have a positive experience and Handle customer complaints and inquiries.

Employee management

• Recruit, hire, and train new employees
• Evaluate employee performance
• Coach employees to improve sales and customer satisfaction
• Handle disciplinary action and terminations

Financial management :-Manage the restaurant's budget, Ensure the restaurant meets its financial targets, Manage cash over/short, and Maintain financial and statistical records.

Safety and health

• Ensure the restaurant is safe, secure, and healthy
• Ensure compliance with safety and health regulations

Inventory Complete weekly food and paper inventory and Oversee stock and pricing control.

Other responsibilities

• Provide ongoing training on new products, promotions, and policies
• Partner with the general manager to share best practices and drive store growth
• Lead team meetings
• Ensure the restaurant operates in compliance with franchisee policies and procedures

Food safety

• Complying with food code of practice
• Ensuring food is prepared and stored according to health and safety standards
• Maintaining the cleanliness and hygiene of the store
• Ensuring stock control is maintained and rotated

Other duties

• Inspecting the store
• Monitoring inventory
• Protecting company assets
• Making bank deposits
• Counting cash
• Checking refrigeration equipment
• Notifying the office of maintenance problems
• Preparing required paperwork in relation to stock and sales
• Preparing employee pay and timesheets

• Guest interaction: Welcoming guests, checking IDs, processing check-ins and check-outs, managing room assignments.
• Reservation management: Taking reservations, updating booking systems, confirming details.
• Financial transactions: Collecting payments, handling cash and credit cards, balancing cash drawers.
• Information provision: Answering questions about hotel facilities, local attractions, directions.
• Complaint resolution: Addressing guest concerns, resolving issues professionally.
• Administrative tasks: Maintaining guest records, logging messages, updating logs.

• Operating the cash register, Stocking shelves, Cleaning and organizing the store, Performing basic maintenance tasks, and Managing supplier relationships.