A'KYAH MOORE
Albany
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DME Specialist
MSA Orthopedics
Albany
10.2023 - Current
- Implement strategies to improve performance, accuracy, and quality.
- Leverage strong communication skills to build relationships with patients.
- Assist in troubleshooting and resolving safety, service and operational issues.
- Scheduling appointments and handling billing and collection for patient portions.
- Manage workflow processes, ensuring deadlines were met within budget constraints.
- Ensure documentation and authorization requirements compliance were met.
- Learning and applying health insurance knowledge
Team Member
Pop Shelf
Albany
04.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
Student Assistant
Albany State University
Albany
03.2021 - 07.2023
- As a student worker my job consisted of: assisting and tutoring students with assignments, concerns and/or giving study and scholar advice.
Office Administrator/Caregiver
Agape Care
Ft. Pierce
07.2018 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Teleperformance
US
05.2019 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Concierge
LaQuinta Inn
Fort Pierce
05.2019 - 01.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Cashier
Winn Dixie
US
07.2017 - 04.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Health and Human Performance
Albany State University
Albany, GA05-2023
Skills
- Critical thinking
- Problem solving
- Health and safety management
- Skilled collaborator
- Client relationship building
- Solution-oriented
- Health Insurance knowledge
- E-Clinical proficient
- Documentation skills
- Microsoft Word and Excel proficient
Certification
Adult Child and Baby First Aid/CPR/AED Online, American Red Cross, 03/14/23, Albany, GA, 31721
References
References available upon request.
Timeline
DME Specialist
MSA Orthopedics
10.2023 - Current
Team Member
Pop Shelf
04.2023 - 01.2024
Student Assistant
Albany State University
03.2021 - 07.2023
Customer Service Representative
Teleperformance
05.2019 - 01.2020
Concierge
LaQuinta Inn
05.2019 - 01.2020
Office Administrator/Caregiver
Agape Care
07.2018 - 06.2022
Cashier
Winn Dixie
07.2017 - 04.2018
Bachelor of Science - Health and Human Performance
Albany State University