Akylah Martell
Manager
Houston,TX
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Hard working, highly motivated, dependable, innovative-thinking multi-tasker with over 10 years of performance-driven, pragmatic and customer-focused management experience.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Team Lead District Trainer
Target
09.2020 - Current
- Train and develop talent within the district to provide an inclusive, diverse, and guest-focused culture
- Create weekly schedules and orders to ensure business needs are met
- Effectively execute and lead the team through new initiatives and change.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Established and implemented departmental policies, goals and objectives.
Business Development Manager
Quality Shipping & Logistics
11.2019 - 04.2021
- Execute metrics reporting and data analyzation to identify issues and opportunities for process improvements
- Ensure quality control, customer satisfaction and financial commitments are met
- Coordinate and monitor logistics operations.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Prepared sales presentations for clients showing success and credibility of products.
Corporate Manager
7 Eleven
06.2016 - 07.2018
- Managed multi-unit operations totaling 10M in revenue, including full-scale recruiting, purchasing, auditing, P&L, budgeting and cash flow management, shipping & receiving, merchandising, marketing, brand management and guest service.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
DSW Shoes
05.2011 - 06.2016
- Created a favored environment in a challenging atmosphere through lead-by-example-based training and team building.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
BAS Psychology
Skills
Problem SolvingTime ManagementInterpersonal SkillsCritical ThinkingInventory Management
Performance improvement
Key performance indicators
Staff education and training
Human resources team leadership
Effective team leader
Team building and leadership
Certification
Food Manager Certification Harris County Public Health
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead District Trainer - Target
09.2020 - Current
Business Development Manager - Quality Shipping & Logistics
11.2019 - 04.2021
Corporate Manager - 7 Eleven
06.2016 - 07.2018
Manager - DSW Shoes
05.2011 - 06.2016
University of Houston - , BAS Psychology