Akyrah Oliver
Fairburn,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sykes Call Center
05.2022 - Current
- Provide excellent customer service via actively listening and professional communication
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Associate
Sam's Club
02.2019 - 05.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Head Cashier
The Home Depot Inc
09.2018 - 12.2019
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
Education
High School Diploma -
Park Crossing High School
Montgomery, AL05.2018
Skills
- Complaint Resolution
- Call Management
- Data Entry
- Technical Support
- Call Center Experience
- Problem-Solving Abilities
- Critical Thinking
- Customer Service
- Written Communication
Timeline
Customer Service Representative
Sykes Call Center
05.2022 - Current
Customer Service Associate
Sam's Club
02.2019 - 05.2022
Head Cashier
The Home Depot Inc
09.2018 - 12.2019
High School Diploma -
Park Crossing High School
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