A'Kyrielle Allen
Little Rock,AR
Summary
Dynamic professional with a proven track record at AT&T, excelling in training and mentoring teams to enhance customer service and operational efficiency. Skilled in staff management and public speaking, I foster collaboration and drive results, consistently exceeding service level agreements while cultivating a positive work environment.
Overview
6
6
years of professional experience
Work History
Supervisor
First Convenience Bank
Bryant, AR
02.2022 - 05.2025
- Assisted in training new staff on operational procedures and safety protocols.
- Supported daily operations by managing inventory levels and restocking supplies as needed.
- Collaborated with team members to ensure efficient workflow and adherence to schedules.
- Implemented organizational systems for tools and materials to enhance workspace efficiency.
Overnight Supervisor
Maybelline
North Little Rock
07.2020 - 02.2025
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on operational procedures and best practices.
- Monitored inventory levels, ensuring timely restocking of supplies and materials.
- Developed training materials to support ongoing employee development initiatives.
Call Center Team Lead
AT&T
Remote
12.2018 - 02.2022
- Led team to exceed service level agreements and improve customer satisfaction ratings.
- Mentored new hires, fostering skills in effective communication and problem-solving techniques.
- Analyzed call metrics to identify trends, implementing strategies that enhanced operational efficiency.
- Developed training materials and conducted workshops to elevate team performance and knowledge retention.
- Help customers with whatever need they have.
Education
Ja Fair High
Little RockBachelor of Arts -
University of Arkansas At Pine Bluff
Pine BluffSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Great with learning new things
- People person able to connect to anuything
- Team building
- Operations management
- Public speaking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
First Convenience Bank
02.2022 - 05.2025
Overnight Supervisor
Maybelline
07.2020 - 02.2025
Call Center Team Lead
AT&T
12.2018 - 02.2022
Ja Fair High
Bachelor of Arts -
University of Arkansas At Pine Bluff