Al-Asia Ettison
Summary
Dynamic Case Manager with a proven track record at Haywood Street Congregation, excelling in problem-solving and case documentation. Expertly advocated for client rights and empowered individuals through effective communication and support strategies. Committed to fostering growth and resilience, ensuring clients achieve their goals while maintaining compliance and confidentiality.
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Haywood Street Congregation
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Peer Support Specialist
Counterflow- Safe Shelter
10.2023 - 03.2025
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Youth Internship Manager
Greenwork Inc
01.2014 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Bachelor of Science - Social Work
Western Carolina University
Cullowhee, NC06-2031
High School Diploma -
Clyde A. Erwin High School
Asheville, NC06-2016
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Conflict resolution
- Positive attitude
Certification
- Certified Peer Support Specialist
- Community Health Worker
- BLS/CPR/ First-aid
Timeline
Case Manager
Haywood Street Congregation
01.2024 - Current
Peer Support Specialist
Counterflow- Safe Shelter
10.2023 - 03.2025
Youth Internship Manager
Greenwork Inc
01.2014 - 01.2021
Bachelor of Science - Social Work
Western Carolina University
High School Diploma -
Clyde A. Erwin High School