AL DOUGLAS
Unum
Chattanooga
1
Certification
9
years of professional experience
Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Work History
Product Owner
1 Year 8 Months- Prioritized product backlog to align insurance benefits enhancements with business goals and stakeholder needs.
- Defined user stories and acceptance criteria for agile delivery teams across claims and enrollment workflows.
- Facilitated sprint planning, backlog refinement, and review sessions to support consistent product delivery.
- Collaborated with business, technology, and operations partners to resolve requirements gaps and delivery risks.
Sr Business Analyst
5 Years 1 Month- Led team managing Rally workload for 5-10 contributors, ensuring timely project delivery and effective resource allocation
- Spearheaded implementation of Fineos technology into benefits organization, enhancing operational capabilities and service delivery
- Assisted in workflow updates and PNP with the Business Specialist during release testing.
- Reported in call to action, leadership huddle, and budget readouts
- Worked with employers, SPCs, and Leadership on resolving defects.
- Prepared presentations summarizing findings from various analyses for executive level audiences.
- Authored detailed functional specifications documents outlining the requirements for development teams.
- Collaborated with IT teams to develop technical solutions that meet customer needs while adhering to established standards.
Lead Leave Specialist/Production Support
2 Years- Tracked intermittent absences under FMLA guidelines and provided guidance.
- Communicated effectively with medical providers to verify eligibility criteria for disability-related leaves.
- Monitored return-to-work process ensuring appropriate accommodations were provided as needed.
- Prepared letters to communicate approval and denial status for requested leaves, facilitating clear understanding for employees.
- Assisted in developing best practices for administering FMLA, ADA, Workers’ Compensation, PFL, Military Leave and other types of leaves.
- Conducted audits of employee leave records, ensuring accuracy and compliance with state and federal laws to mitigate legal risks.
Education
Bachelor of Science - Public Administration
Skills
Release management
Agile frameworks
Scrum framework
Feature prioritization
Release planning
User story definition
Business analysis
User testing
User acceptance testing
Lifecycle management
Accomplishments
- Collaborated with team of 32 in the development of Fineos.
- Merged Starmount Life Insurance Company with UNUM which was an annual savings of $10-15 million.
Certification
SAFE 6.0 Teams, Product Manager, and Product Owner
Timeline
Product Owner
Unum
02.2025 - CurrentRead More
Sr Business Analyst
UNUM
01.2020 - 02.2025Read More
Lead Leave Specialist/Production Support
UNUM
01.2018 - 01.2020Read More
University of Tennessee At Chattanooga
Bachelor of Science from Public Administration
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