AL Lakhdhir
Humble,TX
Summary
Dynamic caseworker with extensive experience at the Department of Family and Protective Services, excelling in crisis intervention and conflict resolution. Proven ability to conduct thorough assessments and generate detailed reports, enhancing client outcomes. Skilled in problem-solving and communication, fostering trust and satisfaction among diverse clientele.
Overview
6
6
years of professional experience
Work History
Caseworker/Investigator
Department of Family and Protective Services
Houston, TX
01.2025 - 05.2025
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
Personal Injury Investigator/Case Manager
PM Law Firm
Houston, TX
06.2024 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Care Representative Sales
Allstate Corp
01.2024 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Transportation Specialist
Self-Employed
03.2022 - 01.2024
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Integrated Solutions Consultant
AT&T
08.2021 - 02.2022
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Defined and described logistics of proposed projects to customers.
- Enhanced client satisfaction by providing customized integrated solutions tailored to their specific needs.
Transportation Specialist
Self Employed
01.2020 - 07.2021
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
Customer Service Representative
Progressive Insurance
08.2019 - 11.2019
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Increased efficiency within the department by taking initiative to organize meetings, distribute agendas, and record minutes as needed.
- Contributed to the development of tailored solutions for clients, resulting in increased customer satisfaction.
- Enhanced client satisfaction by addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Business and Consumer Science
University of Houston
Houston, TX12-2023
Associate of Arts - General Studies
Houston Community College
Katy, TX05.2021
Skills
- Problem solving
- Communication skills
- Conflict resolution
- Report generation
- Report preparation
- Risk analysis
Timeline
Caseworker/Investigator
Department of Family and Protective Services
01.2025 - 05.2025
Personal Injury Investigator/Case Manager
PM Law Firm
06.2024 - 08.2024
Customer Care Representative Sales
Allstate Corp
01.2024 - 06.2024
Transportation Specialist
Self-Employed
03.2022 - 01.2024
Integrated Solutions Consultant
AT&T
08.2021 - 02.2022
Transportation Specialist
Self Employed
01.2020 - 07.2021
Customer Service Representative
Progressive Insurance
08.2019 - 11.2019
Bachelor of Science - Business and Consumer Science
University of Houston
Associate of Arts - General Studies
Houston Community College
Similar Profiles
Kylee NicelyKylee Nicely
Child Protective Investigator Supervisor at Department of Family and Protective ServicesChild Protective Investigator Supervisor at Department of Family and Protective Services
Alyssa MillerAlyssa Miller
Conservatorship Specialist IV at TX Department of Family and Protective ServicesConservatorship Specialist IV at TX Department of Family and Protective Services
Latara WilsonLatara Wilson
Conservatorship Child Watch Case Manager V at Department of Family and Protective ServicesConservatorship Child Watch Case Manager V at Department of Family and Protective Services
ANNIE DOWNSANNIE DOWNS
Master Conservatorship Worker at Texas Department Of Family And Protective ServicesMaster Conservatorship Worker at Texas Department Of Family And Protective Services
Brian, Esteban PriceBrian, Esteban Price
Military Police at Texas Military DepartmentMilitary Police at Texas Military Department