Toni Fastenau
Rio Rancho,NM
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
Overview
18
18
years of professional experience
Work History
Child Protective Investigator Caseworker
Children Youth & Families, CYFD
09.2023 - Current
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
- Promoted positive outcomes for children by addressing barriers to reunification with their families.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
- Participated in ongoing professional development, staying current on best practices in child protection investigation techniques.
- Reduced risk of harm to children by identifying safety concerns during investigative assessments.
- Maintained confidentiality while communicating with various stakeholders involved in child protective cases.
- Documented data and completed accurate updates to case records.
- Documented all relevant information by filling out forms and completing case reports.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child''s safety and wellbeing.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Developed culturally sensitive approaches when working with diverse populations in order to better understand family dynamics and values.
- Advised families on steps required for successful completion of service plans aimed at reducing risks within the home environment.
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
Corrections Officer
Bernalillo County Metropolitan Detention Center
05.2016 - Current
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Oversaw and maintained custody of 64 inmates in maximum security.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments.
- Authored incident reports for management on violations and discrepancies.
Office Manager
RGIS Inventory
02.2013 - 05.2016
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Managed office operations while scheduling appointments for department managers.
Store Manager
Western Refining
07.2011 - 02.2013
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
Accounting Clerk
US Marines Corps
10.2006 - 10.2010
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Balanced reports to submit for approval and verification.
- Reported financial data and updated financial records in ledgers and journals.
- Managed expense, capitalization, amortization and spend data.
- Managed accounts payable and receivables.
- Tracked all expenses and inventory purchases against budget guidelines.
- Maintained accurate and complete documentation for all financial department procedures.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM08.2006
Skills
- Staff Management
- Cash handling
- Customer Service
- Flexible & Adaptable
- Excellent work ethic
- Organization and Time management
Timeline
Child Protective Investigator Caseworker
Children Youth & Families, CYFD
09.2023 - Current
Corrections Officer
Bernalillo County Metropolitan Detention Center
05.2016 - Current
Office Manager
RGIS Inventory
02.2013 - 05.2016
Store Manager
Western Refining
07.2011 - 02.2013
Accounting Clerk
US Marines Corps
10.2006 - 10.2010
High School Diploma -
Del Norte High School