Ala Ghatasheh
Dearborn
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
AT&T
08.2023 - Current
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Store Associate
T Mobileretailer
01.2020 - 05.2022
- Used in-store system to locate inventory and place special orders for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Marketing Associate
Empire District
01.2018 - 12.2019
- Developed compelling presentations for internal stakeholders and external clients, showcasing marketing successes.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Established strong relationships with industry influencers, expanding brand reach through partnerships and collaborations.
- Created and distributed surveys for data collection and analysis.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Education
High School Diploma -
Fordson High School
DearbornBachelor of Science - Electrical Engineering
Oakland University
Rochester, MISkills
- Contract Preparation
- Product Runs
- Payment Processing
- Sales Strategies
- Client Account Management
- Flexible Schedule
- Building Customer Loyalty
- Sales floor organization
- Positive Customer Engagement
Languages
2,5
Certification
- life,health and accident in
Timeline
Sales Associate
AT&T
08.2023 - Current
Store Associate
T Mobileretailer
01.2020 - 05.2022
Marketing Associate
Empire District
01.2018 - 12.2019
High School Diploma -
Fordson High School
Bachelor of Science - Electrical Engineering
Oakland University
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