Alaa M Sehwail
Chesapeake,VA
Summary
To pursue a career with a company that will allow the use of my strong customer service and leadership skills and abilities.
Finance professional with proven expertise in managing financial operations and insurance services. Strong focus on team collaboration, consistently meeting and exceeding targets. Skilled in risk assessment, budget management, and customer relations. Dependable and adaptable, effectively navigating changing needs and priorities.
Overview
12
12
years of professional experience
Work History
Finance and Insurance Manager
Southern Auto Group
01.2021 - Current
- Arrange financing options and present loan, lease, and insurance products
- Explain terms, rates, warranties, and protection plans to customers
- Complete and review contracts and legal documents accurately
- Ensure compliance with federal, state, and company regulations
- Work with lenders, banks, and insurance providers
- Analyze credit applications and approve or structure deals
- Train sales staff on finance products and compliance standards
- Track performance, margins, and customer satisfaction metrics
Customer Service Clerk Part Time
Harris Teeter
08.2020 - 01.2021
- Greet customers and respond to questions in person, by phone, or online
- Process orders, returns, exchanges, and payments
- Resolve complaints and escalate issues when necessary
- Maintain customer records and update databases
- Provide information about products, services, and policies
- Support other departments with administrative tasks
Customer Care Representative II
Anthem Inc.
07.2017 - 11.2020
- Responsible for responding to customer inquiries via telephone and written correspondence regarding benefits questions
- Analyzes problems and provider information/solutions
- Serve as a SME for New Hires/shared best practices
- Provided peer to peer coaching to my peers, to assist them in meeting goals, navigating through KM/Atlas, and lower AHT
- Consistently exceeds in PCS, Quality, and Contribution to team success
- Participant of the teams Morale Committee/plan team activities
- Job shadowing
- Medicare project trained
- SME (OEs) trained
Customer Care Representative I
Anthem Inc.
07.2017 - 11.2020
- Address inbound calls from members and providers regarding health benefits, enrollment, and eligibility
- Provide accurate and appropriate information in response to member/provider inquiries and properly document
- Utilize all available resources to provide a First Call Resolution on inquires received
- Follow all outline process and procedures to ensure that information given is within compliance of state regulatory guidelines
- Consistently meet and exceed call quality, AHT, and ADH goals
Cashier/Part time Supervisor
Save and Save Super Market
01.2014 - 06.2017
- Greet customers as they enter the establishment
- Assisting customers with orders and final purchases
- Answer questions about products and services that are offered
- Kept daily inventory of products and merchandise to help maximize sales
- Responsible for creating schedules to ensure coverage on sales floor/cashiers
Education
High School Diploma -
Jerusalem High School
Jerusalem, Palestineundefined
Tide water community College
Skills
- Teamwork and collaboration
- Customer service
- Professionalism
- Budget planning
- Complaint handling
- Self motivation
- Task prioritization
- Team building
- Active listening and learning
- Decision-making
- Operational efficiency
- Insurance underwriting
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Finance and Insurance Manager
Southern Auto Group
01.2021 - Current
Customer Service Clerk Part Time
Harris Teeter
08.2020 - 01.2021
Customer Care Representative II
Anthem Inc.
07.2017 - 11.2020
Customer Care Representative I
Anthem Inc.
07.2017 - 11.2020
Cashier/Part time Supervisor
Save and Save Super Market
01.2014 - 06.2017
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Tide water community College
High School Diploma -
Jerusalem High School