Alaiah Pitre
Fort Worth,TX
Summary
Hardworking college student brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Foot And Ankle Centers Of Georgia
Sandy Springs
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Crew Member Team Leader
Tropical Smoothie Cafe
Baton Rouge
01.2019 - 05.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
Education
Bachelor Of Applied Science - Medical Studies
Arizona State University
Tempe, AZSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- Patient Scheduling
- Office Administration
- HIPAA Compliance
- Appointment Setting
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
Accomplishments
Member of Southern University’s Cheerleading Co-Ed Team 2022-2024
Timeline
Medical Receptionist
Foot And Ankle Centers Of Georgia
05.2024 - Current
Crew Member Team Leader
Tropical Smoothie Cafe
01.2019 - 05.2024
Bachelor Of Applied Science - Medical Studies
Arizona State University