Alaina Brincks
Altoona,IA
Summary
Dependable Server and Assistant being successful providing fast, high-quality customer service to guests and clients. Adaptable professionalism with expertise in personnel development, team collaboration and resolving issues with customers, clients and management.
Overview
2
2
years of professional experience
Work History
Bartender/Server
Copper Creek Golf Course
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Marketing/Merchandise Assistant
AKC Marketing
07.2021 - 08.2022
- Established strong vendor relationships to maintain and support business.
- Verified products appeared at correct client locations in proper quantities.
- Worked with Excel and Word to create and produce stock lists and sheets.
- Monitored inventory levels and kept adequate stock in product on sales floor.
- Developed merchandising strategy to efficiently move and sort overstock.
Shift Lead
Planet Smoothie
05.2021 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and kept track of supplies needing ordered to keep location well stocked with necessary supplies.
Education
Bachelor of Arts - Health Studies
University of Iowa
Iowa City, IA2026
Dual Enrollment Coursework -
Des Moines Community College
Ankeny,IA 05.2022
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05.2022
Skills
- Customer Service and Rapport
- Anticipating Guest Needs
- Merchandise Restocking
- Managing Operations and Efficiency
- Team Collaboration
- Analyze Trends
References
Available upon request.
Timeline
Bartender/Server
Copper Creek Golf Course
05.2023 - Current
Marketing/Merchandise Assistant
AKC Marketing
07.2021 - 08.2022
Shift Lead
Planet Smoothie
05.2021 - 05.2022
Bachelor of Arts - Health Studies
University of Iowa
Dual Enrollment Coursework -
Des Moines Community College
High School Diploma -
Southeast Polk High School
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