Alaina Catalla
Livonia
Summary
Experienced restaurant team member with a strong background in customer service and leadership. Thrives in fast-paced environments, with proven ability to manage guest interactions and keep operations running smoothly. Seeking a host position with opportunities to grow within a professional restaurant setting.
Overview
4
4
years of professional experience
Work History
Manager/ Shift Lead
Qdoba Mexican Eats
Northville, MI
04.2024 - 03.2026
- Managed daily restaurant operations in a fast-paced, high-volume environment
- Supervised and trained team members, ensuring efficient service and strong teamwork
- Handled customer concerns, resolving issues quickly to maintain satisfaction
- Maintained cleanliness, organization, and food safety standards
- Assisted with inventory counts, cash handling, and opening/closing procedures
- Executed delivery and setup of catering orders at customer locations within a 30-minute radius.
- Supported line servers and cooks by helping with service and prep tasks throughout shifts.
Line Server/ Crew Member
Qdoba Mexican Eats
Northville, MI
07.2022 - 04.2024
- Provided fast, friendly customer service in a high-pressure environment
- Maintained accuracy while handling multiple orders during peak hours
- Worked collaboratively with team members to ensure smooth operations
- Maintained cleanliness and organization of front-of-house areas
- Assisted in training new team members on menu items and operational procedures.
Apparel Sales Associate
Dicks Sporing Goods
Livonia, MI
12.2021 - 06.2022
- Assisted customers in selecting apparel to enhance shopping experience.
- Provided product knowledge and recommendations.
- Maintained visual merchandise standards to promote brand image effectively.
- Processed transactions, ensuring efficient checkout operations.
Education
High School Diploma -
Stevenson High School
Livonia, MIAssociate of Science - Kinesiology
Schoolcraft College
Livonia, MI05-2026
Skills
- Customer Service & Guest Relations
- Multitasking in Fast-Paced Environments
- Communication & Team Leadership
- Conflict Resolution
- Time Management
- Attention to Detail
- Cash Handling & POS Systems
Timeline
Manager/ Shift Lead
Qdoba Mexican Eats
04.2024 - 03.2026
Line Server/ Crew Member
Qdoba Mexican Eats
07.2022 - 04.2024
Apparel Sales Associate
Dicks Sporing Goods
12.2021 - 06.2022
High School Diploma -
Stevenson High School
Associate of Science - Kinesiology
Schoolcraft College