alaina crum
Summary
Results-driven assistant manager with expertise in customer service, sales, and team leadership. Proven ability to manage inventory, train team members, and improve sales through merchandising.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Spencer's Gifts
Fairlawn, OH
04.2025 - Current
- Oversaw merchandise stocking and maintained store organization standards.
- Oversaw tracking of sales objectives to drive team motivation and performance.
- Facilitated customer transactions by processing checkouts and promoting additional product offerings.
- Executed floor moves to optimize store layout and enhance customer experience.
- Managed team members and delegated tasks
- Assisted in opening and closing store operations. Maintained cleanliness of store environment. Counted registers to prepare deposits.
- Greeted guests and provided a positive guest experience
- Executed store inventory management to maintain accurate stock levels.
- Facilitated onboarding and training processes for new team members.
- Managed customer inquiries and resolved concerns
Assistant Manager
Popshelf
Cuyahoga Falls, OH
12.2022 - 04.2025
- Welcomed customers upon entry, ensuring a positive and engaging shopping experience.
- Provided customers with any assistance finding items, using the self check out, etc
- Managed inventory replenishment by stocking new merchandise upon arrival.
- Redesigned and implemented seasonal item displays to enhance visual merchandising.
- Reset shelving and products based on the planogram provided by corporate
- Assisted in opening and closing store operations. Counted cash drawers for accuracy. Maintained cleanliness of store environment. Activated security alarms and secured store premises.
- Delegated tasks to Team Members to achieve a productive work day
- Trained new Team Members to maximize their stocking and customer service skills
- Assisted vendors with product deliveries and registration process. Supported integration of new products into store system. Maintained accurate records of incoming inventory.
- Assisted in inventory management by categorizing clearance items and maintaining accurate stock levels.
Shift Leader
Palm Beach Tan
Parma Heights, OH
11.2021 - 08.2022
- Established and nurtured positive customer relationships to enhance sales performance.
- Assisted new customers to help them find the right membership level for their needs
- Executed sales strategies to pitch and sell tanning lotions and membership upgrades to customers.
- Assisted in tracking sales goals and supporting team participation in sales meetings.
- Supervised store opening and closing procedures, ensuring adherence to cleanliness standards.
- Managed inventory levels and replenished stock as needed
- Monitored compliance with safety regulations to prevent customer harm
- Trained new employees on effective sales techniques and store operations.
Education
High School Diploma -
Midview High School
Grafton, OH06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Sales
- Merchandising
Timeline
Assistant Manager
Spencer's Gifts
04.2025 - Current
Assistant Manager
Popshelf
12.2022 - 04.2025
Shift Leader
Palm Beach Tan
11.2021 - 08.2022
High School Diploma -
Midview High School