Alaina Gardea
Fort Worth,TX
Summary
Dependable and courteous receptionist with 7 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with a continuous history of guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
5
5
years of professional experience
Work History
Insurance Verification Specialist
Gi Alliance
Fort Worth, TX
08.2022 - Current
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Front Desk Receptionist
Path to Wellness Chiropractic
Fort Worth, TX
05.2021 - 05.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Front Desk Receptionist
Massage Envy Spa
Fort Worth, TX
10.2019 - 04.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Richland High School
North Richland Hills, TX05.2017
Skills
- Computer Proficiency
- Visitor and Customer Relations
- Multitasking and Prioritization
- Medical Terminology
- Communication and Interpersonal Skills
- Coverage and Authorizations
- Insurance Terminology
- Medical Charting
- Strong knowledge of all major health insurance companies
Timeline
Insurance Verification Specialist
Gi Alliance
08.2022 - Current
Front Desk Receptionist
Path to Wellness Chiropractic
05.2021 - 05.2022
Front Desk Receptionist
Massage Envy Spa
10.2019 - 04.2021
High School Diploma -
Richland High School