Hi, I’m
Johana Hart
Summary
Adept at ensuring HIPAA compliance and enhancing patient satisfaction, my tenure at Georgia Urology highlighted my proficiency in insurance verification and patient confidentiality. Leveraging attention to detail and effective communication, I significantly improved billing accuracy and streamlined medical operations, demonstrating a commitment to excellence and adaptability in fast-paced environments.
Overview
5
years of professional experience
Work History
Georgia Urology
Insurance Verification Specialist
03.2022 - Current
Job overview
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
Pain Management of Atlanta
Specimen Collector
04.2021 - 02.2022
Job overview
- Implemented quality control measures to identify potential errors or areas needing improvement within the collection process, leading to increased accuracy rates across the board.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Collaborated with laboratory personnel to expedite specimen analysis and reporting of critical findings.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Recorded and analyzed data to produce reports of results.
Piggly Wiggly Supermarket
Deli Clerk
12.2019 - 04.2021
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Hart Christian AcademyGriffin, GA
High School Diploma
01-2016
Skills
- Attention to detail
- HIPAA Regulatory Compliance
- Insurance coverage verification
- Data entry proficiency
- Deductible & co-pay calculation
- Computer proficiency
- Adaptable and flexible
- Patient communication
Timeline
Insurance Verification Specialist
Georgia Urology
03.2022 - Current
Specimen Collector
Pain Management of Atlanta
04.2021 - 02.2022
Deli Clerk
Piggly Wiggly Supermarket
12.2019 - 04.2021
Hart Christian Academy
High School Diploma
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