Dallan Salabarria
Miami,FL
Summary
Dynamic Insurance Verification Specialist with proven expertise at Walgreens in resolving coverage discrepancies and achieving timely pre-authorizations. Recognized for exceptional attention to detail and strong communication skills, enhancing patient satisfaction and ensuring compliance with HIPAA regulations. Adept at multitasking and maintaining accurate records in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Insurance Verification Specialist
Walgreens
Miami, FL
11.2024 - Current
- Communicated with insurance providers to resolve discrepancies in coverage information.
- Processed incoming requests for verification efficiently, ensuring timely responses.
- Maintained accurate records of patient data and insurance details within databases.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Aetna
Miami, FL
03.2024 - 11.2025
- Assisted customers with inquiries through phone and email, ensuring timely and accurate responses.
- Handled customer complaints, providing effective solutions to enhance satisfaction.
- Maintained detailed records of customer interactions in CRM system for improved service tracking.
- Collaborated with team members to streamline processes and improve response times.
- Explained Benefits, Copay amounts and Coverage to members.
- Transferred inbound calls to dedicated teams, ex: Authorizations, Pharmacy.
Education
High School Diploma -
Hialeah Gardens High School
Miami, FLSkills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Data entry proficiency
- Customer service
- Accuracy and precision
- Analytical thinking
- Problem-solving
- Computer proficiency
- Multitasking
- Communication
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
Walgreens
11.2024 - Current
Customer Service Representative
Aetna
03.2024 - 11.2025
High School Diploma -
Hialeah Gardens High School