Alaina Gonzalez
Summary
Skilled Customer Service Professional with outstanding abilities in performance, training and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Baskin Robbins Ice Cream
05.2021 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Managing online orders to ensure accuracy and on time deliveries.
- Manage and preform accurate inventory to ensure a fully stocked store.
Babysitter
Various
10.2019 - Current
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
High School Diploma -
Tigard High School
Tigard, OR06.2024
Skills
- Time Management
- POS Operations and Training
- Order Management
- Inventory Control
- Team Training and Development
- Customer Relations
- Customer Complaint Resolution
- Cash Handling
- Telephone Etiquette
- Problem Solving
- Child Supervision
- Early Childhood Education
Certification
Oregon Food Handlers Card, May 2021
Timeline
Customer Service Lead
Baskin Robbins Ice Cream
05.2021 - Current
Babysitter
Various
10.2019 - Current
High School Diploma -
Tigard High School