ALAINA KENNY
Dayton
Summary
Over five years of experience in bar industry, bringing strong ability to mix wide range of beverages and maintain orderly, clean workspace. Skilled in managing high-volume customer interactions, ensuring quick and accurate service. Knowledgeable in inventory management and cash handling, consistently reducing waste and errors. Conscientious candidate with solid work ethic, seeking role of Bartender to apply comprehensive bartending skills and dedication to quality service. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2
2
years of professional experience
Work History
Bartender
MARK TWAIN CASINO AND SALOON
Virginia City
10.2023 - 06.2025
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
Customer Service Representative
FOREVER CHRISTMAS
Virginia City
09.2023 - 06.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Performed data entry tasks accurately and in a timely manner.
Bartender
THE SPOKE
Carson City
07.2023 - 10.2023
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Outgoing personality
- Team player attitude
- Engaging personality
- Payment processing
- Beverage preparation
- Alcohol awareness
- Inventory
- Cash and credit transactions
- Dependability
- Jackpot payouts
- Time management proficiency
- Multitasking
- Bartender
References
Available upon request
Timeline
Bartender
MARK TWAIN CASINO AND SALOON
10.2023 - 06.2025
Customer Service Representative
FOREVER CHRISTMAS
09.2023 - 06.2024
Bartender
THE SPOKE
07.2023 - 10.2023