Alaina Kersey
Sanford,FL
Summary
Motivated and reliable professional seeking a Veterinary Supervisor position. Eager to expand skills, contribute to team success, and drive operational excellence. Known for being hardworking, ethical, and detail-oriented in all tasks.
Overview
10
10
years of professional experience
Work History
Front end manager/CSR
Murphy Veterinary clinic
06.2019 - 09.2024
- Scheduled appointments, lab tests, and procedures for patients
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Maintained neat lobby areas and greeted each person promptly
- Photocopied, faxed, and filed patients records practicing confidentiality measures
- Managed front desk operations during busy clinic hours efficiently
- Answered multiple phone lines
- Ordered office supplies as needed to maintain inventory levels
Escrow Assistant
First American Title Insurance Company
12.2021 - 10.2023
- Customer service, Making appointments, Ordering office supplies
- Coordinated with buyers, sellers, agents, and lenders to obtain necessary documents for successful closing
- Conducted buyer/seller signings for various types of transactions, including residential sales and refinances
- Supported smooth escrow procedures, preparing documents, handling disbursements and following up on transactions
- Cleared title issues by researching problems and coordinating resolutions between closing parties
- Prepared and sent out correspondence to clients and other parties involved in transaction process
Infant Teacher
Park Avenue Daycare
12.2018 - 06.2019
- Built positive working relationships with team, modeling appropriate behavior for children
- Monitored children's progress and discussed challenges with parents and caregivers to foster open communication
- Provided basic care for children by feeding, changing diapers and grooming
- Communicated effectively by being friendly and nurturing and building bonds with children
Receptionist
North Alabama Animal Hospital
05.2017 - 02.2018
- Treated visitors with friendly, approachable attitude
- Entered updated information in patient account pages and charts
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Making up prescriptions as needed
- Handled the cash for end of day
Server
Chilis
05.2016 - 05.2017
- Preparing orders
- Assigned and arranged tables for large groups
- Explained details for new menu items and daily specials
- Followed safety, sanitization and food handling guidelines
- Processed credit card transactions, gift cards, and cash payments
- Kept food service and preparation areas clean and neat
- Entered orders into computer system to coordinate with kitchen staff
Customer Service Specialist
Dicks Sporting Good's
10.2014 - 05.2017
- Managed difficult customer situations with professionalism and empathy
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available
- Answered customer inquiries via phone
- Handling cash office duties
Education
Keiser University
Daytona Beach, FL09.2025
High School Diploma -
Seminole High School
Sanford, FL05.2015
Skills
- Organized
- Multitasker
- Dependable
- Fast learner
- Positive and professional
- Office Administration
- Time Management
Text
I believe customer service is very important when it comes to any position. It is important to understand what the customers concerns and wants are, and make sure you understand these needs. When working in any position, making sure you deliver to your customers should always be number one. Understanding the situation is key. Working with Dicks Sporting Goods I worked myself up to a Customer Service Specialist. While working with Dicks Sporting Goods, I learned a lot about growing with not only myself but within a company. I learned the importance of working hard and working with my peers and managers to learn the most I can.
References
Susan Wayne DVM - 352-406-0323
Brady Petilli - 407-949-1901
Christina Lancaster - 256-690-2961
Timeline
Escrow Assistant
First American Title Insurance Company
12.2021 - 10.2023
Front end manager/CSR
Murphy Veterinary clinic
06.2019 - 09.2024
Infant Teacher
Park Avenue Daycare
12.2018 - 06.2019
Receptionist
North Alabama Animal Hospital
05.2017 - 02.2018
Server
Chilis
05.2016 - 05.2017
Customer Service Specialist
Dicks Sporting Good's
10.2014 - 05.2017
Keiser University
High School Diploma -
Seminole High School
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