Alaina Little
Port Neches,TX
Summary
Customer-focused professional with 10+ years of experience supporting customers, managing transactions, and resolving issues across retail, hospitality, and service based environments. Recently promoted to Lead Cashier, trusted with cash accountability, team support, and customer issue resolution. Known for reliability, attention to detail, and strong communication. Seeking a remote or in-personrole in customer support, administrative or operations role with growth potential.
Overview
10
10
years of professional experience
Work History
Lead Cashier
Bath & Body Works
09.2024 - Current
- Promoted to Lead Cashier based on performance, accuracy, and dependability.
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Instructed new cashiers on effective use of point-of-sale systems and adherence to customer service standards.
- Conducted thorough daily cash drawer reconciliation, pinpointing and correcting discrepancies efficiently.
- Provided exceptional customer service, resolving issues to enhance shopping experience.
Bartender/Keyholder
American Legion
10.2023 - 08.2024
- Managed bar operations and secured premises as a trusted key holder.
- Delivered consistent customer service in a fast paced environment.
- Handled cash transactions accurately and resolved customer issues professionally.
- Supported promotions and events contributing to increased customer engagement.
Customer Service & Client Support Specialist
Self Employed Salon Based
01.2016 - 02.2023
- Managed client scheduling, consultations, and service delivery.
- Maintained detailed client records and appointment accuracy.
- Built long term client relationships resulting in repeat business
- Addressed client concerns promptly to ensure satisfaction.
- Maintained compliance with sanitation and safety standards.
Education
Cosmetology - Program Completed
Tennessee School of Beauty
Knoxville, TN11-2015
Business Coursework (No Degree Completed) - Business
Lamar University
Beaumont, TX01-2006
Skills
- Customer Support & Client Retention
- Cash Handling & POS Systems
- Data Entry & Accuracy
- Conflict Resolution
- Scheduling and Time Management
- Sales Support and Upselling
- Team Training and Support
- Inventory Coordination
- Written and Verbal Communication
BBW Gingham Spot Light Award Recipient
Manager nominated recognition for outstanding customer service.
Timeline
Lead Cashier
Bath & Body Works
09.2024 - Current
Bartender/Keyholder
American Legion
10.2023 - 08.2024
Customer Service & Client Support Specialist
Self Employed Salon Based
01.2016 - 02.2023
Cosmetology - Program Completed
Tennessee School of Beauty
Business Coursework (No Degree Completed) - Business
Lamar University