Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Alaina Marshall
Patient Navigator
Philadelphia,PA
Summary
Overview
5
years of professional experience
Work History
AmerisourceBergen
Patient Navigator
08.2022 - Current
Job overview
- Educated patients on insurance and healthcare plans.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Sent in medicine orders to pharmacies
- Maintained confidential health information according to state and federal regulations.
Wedge Recovery Centers
Counselor
03.2022 - 08.2022
Job overview
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
NET Centers
Resource Social Worker
11.2019 - 03.2021
Job overview
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
Education
Thomas Jefferson UniversityPhiladelphia, PA
Master of Science from Community And Trauma Counseling
05.2022
University Overview
- magna cum laude graduate
- Delta Sigma Mu Counseling Academic and Professionals Member
- Member of Zeta Phi Beta Sorority, Incorporated
The Lincoln University of PAOxford
Bachelor of Science from Psychology
05.2017
University Overview
- Thesis: Stress Among Military Personnel
- Honoree of The National Society of Leadership and Success
Skills
- Microsoft Word, PowerPoint, Excel, Outlook & SPSS statistical software
- Special Projects
- Customer Satisfaction
- Document Review
- Medical Software Use
- Patient Data Management Systems
- Active Listening
- Prescription Refills
- Prepare Reports
- Spreadsheet Tracking
- Organization and Time Management
- Confidentiality
Accomplishments
Accomplishments
- UX Foundations: Research
- User Experience (US) for Non-Designers
- Product Management First Steps
- Product Management: Building a Product Strategy
- Google Ads Essential Training
- Agile Development Practices
Timeline
Patient Navigator
AmerisourceBergen
08.2022 - Current
Counselor
Wedge Recovery Centers
03.2022 - 08.2022
Resource Social Worker
NET Centers
11.2019 - 03.2021
Thomas Jefferson University
Master of Science from Community And Trauma Counseling
The Lincoln University of PA
Bachelor of Science from Psychology